Support on-site and remote deployments of Shift5's platform across rail, aviation, and defense environments, handling installation and troubleshooting.
Partner with Engineering and Customer Success teams to ensure successful system implementations and improve deployment processes.
Navigate operational technology environments and customer site constraints, contributing directly to scaling field operations and capabilities.
Responsible for the development of telecommunications implementation documents.
Perform implementation activities for the DOD supporting networks and network infrastructure projects.
Travel to CONUS and OCONUS sites in Europe, Africa, Asia, and Southwest Asia.
Competitive Range partners with the government to plan and deploy complex, IT-enabled, and mission-essential capabilities. They aim to help employees develop and expand their professional capabilities while working on challenging, exciting projects in a collaborative environment.
Travel frequently (up to 75%) to military installations to support system fielding, integration, and training.
Partner with operators and soldiers to tailor system configurations to mission needs.
Troubleshoot complex system and network issues and drive resolution to completion
Research Innovations, Inc. (RII) is dedicated to breaking through the status quo with transformative technology. They build advanced software solutions for government and military missions, applying agile development and user-centered design to solve complex, mission-critical problems.
Become an expert at planning and deploying FLIR solutions.
Work with customers to accurately specify hardware and networking needs then plan and assist in every aspect of the deployment from hardware to software
Travel as required to assist in deployment, commissioning, troubleshooting and operational needs.
Teledyne Technologies provides enabling technologies for industrial growth markets that require advanced technology and high reliability. Teledyne and all of our employees are committed to conducting business with the highest ethical standards.
Maintain and troubleshoot Boundary Control and Access Point (BCAP) infrastructure components.
Administer, configure, and maintain F5 BIG-IP Local Traffic Manager (LTM) and Access Policy Manager (APM).
Implement and validate security controls and continuous monitoring requirements.
Tyto Athene is a trusted leader in IT services and solutions, delivering mission-focused digital transformation. With over 50 years of experience, they support Defense, Intelligence, Space, National Security, Civilian, Health, and Public Safety clients across the United States and worldwide.
Design, implement, and harden security controls across cloud, on-premises, and hybrid environments supporting a fast-moving technical organization.
Lead vulnerability management, conduct security architecture reviews, configure security tooling, respond to incidents, and produce artifacts for Authorization to Operate.
Translate NIST 800-53, DISA STIGs, and CNSSI guidance into practical engineering decisions and work directly with ISSO/ISSM to maintain a defensible security posture.
LMI is a digital solutions provider that accelerates government impact with innovation and speed by investing in technology ahead of need and bringing commercial-grade platforms and mission-ready AI to federal agencies. It is a federally focused organization headquartered in Virginia, serving defense, space, healthcare, and energy sectors with a collaborative and agile culture.
Ensure compliance with company policies and regulatory requirements.
Maintain accurate and detailed records of all account documentation.
Coordinate with the VCC Support teams for remote technical support, downtime reporting.
Verra Mobility is a company that focuses on high performance and breakthrough outcomes. The company values integrity, courage, collaboration, and growth, fostering an engaging work environment.
Provides technical assistance to computer users, answering questions or resolving problems via phone, email, or instant message.
Performs clerical and administrative duties for remote assistance, including replying to trouble tickets and maintaining audit trails.
Offers expert support for password resets, email, directories, desktop applications, smartphones, and network connectivity.
DIGIT is a leading provider of advanced information technology solutions and professional services to U.S. federal government agencies. They drive digital transformation using forward-leaning technologies and best practices, emphasizing a flexible service delivery model and adoption of emerging technologies like AI and machine learning.
Provides first-line technical support to end users via phone, email, and instant message for issues including password resets, email, standard Windows applications, and network connectivity.
Performs ticket processing and resolution management, ensuring detailed documentation of problems and actions taken to resolve user issues.
Assists with application support, software installation, configuration, and interacts daily with customers to ensure productivity and provide feedback.
Empower AI provides AI solutions and platforms specifically for federal government agencies to enhance workforce productivity and drive meaningful transformation. The company has three decades of experience in Health, Defense, and Civilian missions, is headquartered in Reston, Virginia, and is recognized as a Military Friendly Employer, reflecting its commitment to hiring veterans and active-duty personnel.
Maintain and manage Active Directory Group Policies for Windows 11 desktops, applications, and security hardening guides.
Provide Tier 3 support for hardware, software, and configuration issues, escalating to vendors and managing MBAM encryption.
Conduct testing, evaluation, and documentation for GSA baseline images, hardware certification, and BIOS guides.
Empower AI provides AI-driven tools to enable digital transformation and enhance productivity for U.S. federal government agencies. Headquartered in Reston, Virginia, the company has over three decades of experience and is recognized as a military-friendly employer with a focus on Health, Defense, and Civilian missions.
Provide remote laptop and user support to our global team to troubleshoot system and network problems.
Use Salesforce to log, update, and resolve support tickets in a timely manner.
Collaborate with internal teams and 3rd party vendors to troubleshoot/resolve incidents.
Plative Inc. is committed to creating a diverse environment and is an equal opportunity employer. They value building trusted relationships and fostering openness and empathy in every interaction.
Serve as technical subject matter expert for fiber optic connectivity, copper connectivity, and physical support product lines.
Provide pre-sales engineering support for customer and partner product inquiries.
Conduct product presentations, solution demonstrations, and technical training sessions.
Legrand is the global specialist in electrical and digital building infrastructures. Their products are designed for residential, commercial, and data center markets. Legrand is a global, publicly traded company listed on the Euronext (Legrand SA EPA: LR ).
Create and deliver high-impact technical product presentations and demonstrations tailored to prospective enterprise customers.
Partner with stakeholders to gather technical requirements, ensuring proposed solutions are perfectly aligned with customer goals and infrastructure.
Lead product evaluations (POVs) and oversee custom product configurations to prove value in real-world environments.
Zscaler accelerates digital transformation to ensure customers can be more agile, efficient, resilient, and secure. They are an AI-forward enterprise, leveraging the world’s largest security data lake to power their cloud-native Zero Trust Exchange platform. They value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential.
Receive, analyze, and process requests through the service desk.
Ensure SLA compliance for first response time and resolution time according to ticket priority.
Creating and deactivating users in corporate systems.
BetterMe is a global wellness ecosystem empowering millions to become better — physically, mentally, and emotionally. They build what makes people better and keep challenging themselves to inspire others. Over the past two years, the BetterMe team has doubled in size.
Provide production support on a shift according to the team on-call roster.
Work on the customer and internal engineering/implementation team raised tickets while not on-call for production support.
Continuously monitor the health and performance of our services, systems, and infrastructure.
Granicus builds and maintains technology that is transforming the Govtech industry by bringing governments and its constituents together. They serve 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers, and are known for being one of the best companies to work for.
Improve cybersecurity posture through secure network design, firewall policy management, segmentation, and access controls.
Slingshot Aerospace is dedicated to making space safer and more secure. They are a team of builders, thinkers, and problem-solvers who believe that the next generation of space operations will be powered by better data and smarter software.
Supports the day‑to‑day operation of ICF’s information security program under the guidance of senior security staff and the Cyber Security Manager.
Assists with monitoring, maintaining, and documenting security controls and technologies, including endpoint protection, access controls, vulnerability management, and security event monitoring.
Helps identify, document, and escalate security issues, supports routine security operations, and contributes to security assessments and reporting.
ICF is a global advisory and technology services provider that combines unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. They have approximately 9,000 employees, from business analysts and policy specialists to digital strategists, data scientists and creatives.
Promptly respond to customer and vendor inquiries and provide remote and onsite technical support.
Inspect and test machinery to ensure correct operations and accordance with all safety regulations and policies.
Investigate customer complaints to determine if a warranty claim should be approved.
Pyrotek is a global leader in high temperature materials, creating technologies, advanced engineered systems and innovative materials. Their global team has worked for decades to deliver solutions to customers in industries all over the world.
Design, deploy, and manage the logical infrastructure (Platform as a Service - PaaS) for applications running in cloud and on-prem environments.
Configure and deploy containerized applications using Docker & Kubernetes, and write original code while updating existing code.
Automate testing, deployment, and configuration management processes to maintain the health, stability, and security of scalable systems.
LMI is a digital solutions provider dedicated to accelerating government impact through innovation and mission-ready technology. The company serves defense, space, healthcare, and energy sectors with a focus on agility and collaboration, operating from its headquarters in Tysons, Virginia.
Assess customer's Falcon environment and ensure alignment with Falcon Complete standards.
Provide customers with security recommendations and create remediations to improve their security posture.
Partner with internal teams to troubleshoot issues and ensure customer satisfaction.
CrowdStrike is a global leader in cybersecurity with an AI-native platform designed to stop breaches. The company has a mission-driven culture that provides employees flexibility and autonomy, and it supports customers across all industries.
Support system lifecycle management activities, including requirements gathering and system planning.
Collaborate with internal teams and external stakeholders to assess system needs.
Provide technical support for system operations, including troubleshooting and performance monitoring.
Kreative Technologies provides technology solutions. They are committed to providing a workplace free from harassment and discrimination and celebrate the unique differences of their employees.