Support Representative

Roles/Responsibilities:

• Answer incoming communication and troubleshoot customer technical problems with our software products and other hardware
• Put customers at ease and help them solve their technical problems quickly
• Use time management skills to prioritize customer calls and quickly address all customer technical problems

We want people who:

• Like to help people achieve their best
• Have used ProPresenter and/or other Renewed Vision products in live productions
• Know general computer troubleshooting strategies

We really want people who:

• Have experience working in a production environment, with a deep knowledge and understanding of how Renewed Vision Products (ProPresenter, PVP, ProScoreboard) are used in production environments
• Have customer Service related experience in a written format