Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns.
Calmly attempt to resolve and de-escalate any issues.
Escalate interactions when necessary and appropriate.
TP is a global, digital business services company that delivers advanced, digitally powered business services. They have more than 500,000 employees and aim to support their communities, clients, and the environment.
Experience working in a customer service or contact center environment with a passion for providing an exceptional guest experience.
Experience with streaming basic troubleshooting skills and demonstrated understanding of streaming services on phones, smart TVs, etc.
Strong problem-diagnosis and problem-solving skills and multi-tasking skills, with the ability to use several applications simultaneously.
Sutherland is seeks enthusiastic and people-oriented professionals to join our dynamic team in supporting customers of a global giant in the streaming media and entertainment industry. We offer a fulfilling career where you can build rapport with callers while sharing your love of movies, tv shows and animated stories.
High volume live Customer Support for contest entrants via email and live chat feature.
Resolve contest inquiries regarding sporting rules & account and billing inquiries from users.
Monitor for critical site issues and escalate to the proper channels to ensure a speedy resolution.
Boom Entertainment is redefining the way fans engage with sports through innovative, high-quality sports products. They are a small team with high standards, moving fast, operating with urgency, and expect high ownership.
Deliver customer‑centric service that drives satisfaction and strong NPS.
Collaborate with internal teams to resolve issues and escalate product feedback.
Develop and execute account plans to support retention and relationship growth.
Applied Systems is transforming the insurance industry. With over 40 years of experience in the Insurtech game, they deliver innovative software and services that make them indispensable to their customers. The company builds a team ready to learn and try new things within a culture built on values.
Handle high volumes of live chat and support tickets across assigned language queues.
Provide accurate, valid, and comprehensive information on platform features, products, and processes.
Manage complaints, provide proper solutions, and follow up to secure resolution.
Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange. They are trusted by 300+ million people in 100+ countries, offering a wide range of digital-asset products and services with industry-leading security and a user-centric global organization.
Deliver fast, accurate, and empathetic support across chat, voice, and email.
Resolve shift, payment, onboarding, and platform-related issues in real time.
Investigate cases using tools like Zendesk and Salesforce while maintaining clear and accurate documentation.
Clipboard's mission is to uplift as many communities as possible through its app-based marketplace that connects healthcare professionals with workplaces. Founded in 2016, it's a remote-first team of over 1,000 people and a top Y-Combinator company, profitable since 2022.
Establish strong relationships with TeamSnap’s Sports Organization customers, ensure high retention and product adoption.
Have strong B2B relationship management skills and a consultative sales approach while being a collaborative teammate.
Exceed business sales goals, understand customers goals and operations and how TeamSnap can add value to their organizations
TeamSnap is a sports and communication platform dedicated to taking the work out of play in youth sports. They empower their people to bring big ideas and tiny egos, landing them on Outside Magazine’s list of “Best Places to Work" and Built In’s “100 Best Remote-First Places to Work."
Submit fully documented customer issues into a ticket management system
Analyze the symptoms, determine the urgency and where possible, provide resolution to the issue
Dispatch an incident to the appropriate Tier II support group when first call resolution is not possible, and manage the incident through its lifecycle
They are a dynamic IT provider in North America. Long View is proud of their culture that allows people to live life to its fullest, creating an environment of collaboration, support, innovation, enthusiasm, inclusion and belonging.
Provide email and chat support (no phone calls!) to users
Answer common "how-to" and FAQ-type questions
Assist with account management and payment-related issues
At Sutherland Bulgaria, we’re all about bringing great people together to do exceptional things. We’re currently looking for motivated Customer Service Professionals to join their team supporting Spotify, the world’s leading music streaming platform.
Consulting customers on questions related to our websites.
Resolving customer issues to ensure customer retention.
Promoting websites to customers when possible.
Social Discovery Group (SDG) is the 3rd largest social discovery company in the world, uniting 60+ brands with 500 million users. Our international team of 1200 professionals and digital nomads works all over the world.
Assisting with account and payment-based questions and problems.
Sutherland Bulgaria is a company that provides international customer service professionals to various sectors. They offer a dynamic, multicultural team environment where employees can develop professionally and work for global industry leaders.
Lead customers through onboarding, implementation, and go-live phases.
Conduct configuration workshops to understand customer workflows and business needs.
Translate operational requirements into scalable and stable system configurations.
Sport Alliance helps fitness and wellness businesses scale through digital solutions. They are a market-leading company in a dynamic, fast-growing industry with an international team and a diverse and inclusive environment.
Answer telephone calls from customers inquiring about goods and services from clients of Five Star.
Provide high-quality service with a helpful, professional attitude, assisting clients with inquiries on debit card incentives, orders, and balances.
Be available at your desk, maintaining punctuality and attendance at all scheduled times, and remain positive and professional in all customer interactions.
Five Star Solutions values diversity and is committed to cultivating a professional, diverse workforce by hiring the best people available and providing the best service possible to our customers. Five Star is an EOE/Veterans/Disabled/LGBT employer and participates in the E-verify program.
Assist customers with website-related issues via phone, chat, or email, including troubleshooting and training.
Document issues in the ticketing system, collaborate with departments, and correct information.
Identify customer needs, communicate trends, and create concise case notes for issue resolution.
OPENLANE simplifies wholesale for customer success, building an advanced digital marketplace for used vehicles. It is a technology and data company with approximately 5,000 employees across North America, Europe, the Philippines and Uruguay, fostering internal promotions and diverse career paths.
Be the first point of contact for customers, helping them navigate the platform.
Troubleshoot technical issues and ensure customers have the best possible listening experience.
Respond to customer inquiries via inbound messages in both Vietnamese and English.
ModSquad has been reinventing the Customer Experience Services industry since 2007. Top brands around the globe turn to us for customer support, content moderation, trust and safety, community management, and social media services.
Address customer questions and concerns on all products and services via phone, email, and chat.
Manage inbound calls, identify customer needs, and provide solutions, while maintaining call control without a script.
Participate in efforts to support customer satisfaction, maintain quality, and adapt to different personality types.
Five Star Solutions is committed to cultivating a professional and diverse workforce by hiring the best people. The company values diversity and is an EOE/Veterans/Disabled/LGBT employer and participates in the E-verify program.
Respond to incoming calls, texts, and emails to answer questions and resolve issues for a streaming service.
Build rapport and use problem-solving skills to support customers in a timely, high-volume environment.
Utilize excellent Hebrew and English communication skills to assist a diverse customer base.
Sutherland helps customers globally achieve greater agility and transform automated customer experiences, partnering with known brands across multiple industries. The company is certified as a Great Place to Work, fostering a people-first environment focused on growth and support.
Plan and host sports viewing events, bar activations, and grassroots marketing campaigns.
Educate users on how Signup Expert works and how it can improve their betting strategy.
Distribute promotional materials and share exclusive app offers in your local community.
Signup Expert is a high-energy growth agency that puts you at the center of the action in sports betting, online casinos, and all things iGaming. They are built by a team that's passionate about sports, iGaming, and connecting people with the latest and greatest platforms.
Engage with collectors through chat, email, and phone support, providing knowledgeable assistance.
Handle complex account questions and resolve issues with empathy and care.
Gather customer feedback to identify trends and suggest improvements to the user experience.
Alt is unlocking the value of alternative assets, starting with the $5B trading-card market. They let collectors buy, sell, vault, and finance their cards in one place and they are backed by leaders at Stripe, Coinbase, Seven Seven Six, and pro athletes.