Proven success in building key customer relationships, including key decision makers and champions to be able to drive successful client outcomes, grow accounts and drive revenue outcomes.
Self-motivated and self-directed; able to work independently and as an active member of the team.
Experience as an Account Executive or related SaaS sales experience preferred.
Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. They make it possible for businesses of all sizes to recruit, pay, and manage international teams. With their core values at heart and future-focused work culture, their team works tirelessly on ambitious problems, asynchronously, around the world.
Maintain a revenue base by managing retaining and expanding a book of business.
Build strong, multi-threaded relationships with your assigned customer portfolio and support them as their the key contact and advocate.
Drive upgrade revenue from deep understanding of customers’ business and goals to identify opportunities for product feature adoption and expanded usage.
Qualio is a unified quality and compliance management platform that helps regulated organizations get products to market faster with reduced risk. Trusted by biopharma, medtech, and diagnostics companies worldwide, Qualio eliminates fragmented systems that create audit delays and compliance blind spots.
Own the retention, renewal, and growth of an assigned portfolio of clients.
Build trusted advisor relationships with executive sponsors, decision-makers, and operational stakeholders.
Proactively identify and mitigate churn risk through strategic client engagement and remediation planning.
Softdocs is a leading remote enterprise Software as a Service (SaaS) company specializing in serving Higher Education and K12 institutions, as well as State and Local Government. With a remarkable 25-year history, Softdocs is committed to promoting educational and governmental equity by eliminating inefficiencies.
Proactively build client relationships while consistently achieving and exceeding revenue objectives.
Maintain a consistent and balanced pipeline of opportunities and close deals through the sales cycle.
Achieve individual sales goals/quota on a consistent weekly and monthly basis
Care.com is a consumer tech company with heart, on a mission to solve the challenge of finding great care for loved ones. They are applying data analytics, AI, and the latest technologies to solve universal problems and connect people in new ways.
Manage and grow relationships with a portfolio of customers, ensuring strong engagement, satisfaction, and long-term retention across the customer lifecycle.
Monitor customer health, proactively address risks, and resolve issues or escalations in collaboration with internal teams.
Lead onboarding, product demos, enablement sessions, and success planning to drive product adoption and value realization.
Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. The final decision and next steps (interviews, assessments) are managed by their internal team.
Provide exceptional customer service and act as a brand ambassador.
Support all aspects related to the customer's digital sports platforms.
Create best-in-class experiences for all fans by demonstrating patience.
Sutherland is a digital transformation company that has been helping customers globally achieve greater agility and transform automated customer experiences for over 35 years. They work with some of the world’s most known brands in dozens of industries and is a Great Place to Work.
Champion customer success by communicating the platform's value to help customers achieve measurable results and ROI.
Build long-term strategic partnerships as a trusted advisor, providing tailored workflows, best practices, and guidance to meet customer goals.
Drive customer retention, growth, and satisfaction by leading contract renewals, identifying upsell opportunities, and proactively monitoring engagement.
Total Expert is a customer engagement platform built for financial enterprises, unifying data, marketing, sales, and compliance to deliver personalized customer journeys. It is a growing SaaS company trusted by over 200 financial institutions, with a culture that values resilience, resourcefulness, and a fast-paced startup environment.
Own and grow a portfolio of accounts with net revenue retention and expansion above 100%.
Build account plans with top customers focusing on mutual-success and customer value, with clear revenue targets and growth milestones.
Hunt relentlessly for expansion opportunities to negotiate renewals and identify upsell and cross-sell motions.
Mitratech builds products that simplify operations in Legal, Risk, Compliance, and HR. They are a globally dispersed team that supports individual excellence and takes pride in its diverse and inclusive work culture.
Lead and scale a high-performing Sales team across the AMER region.
Shape the vision and strategy for the team while scaling and optimizing Remote's Sales function.
Contribute to Remote's success as the #1 HR platform for global businesses.
Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. Their team works asynchronously around the world on ambitious problems, encouraging every member to bring their talents, experiences and culture to the table to help them build the best-in-class HR platform.
Manage ongoing client relationships and ensure the delivery of value-added solutions.
Coordinate with various internal teams to enhance client experience and support.
Ensure service agreements are not only met but exceeded.
Jobgether is a company that uses an AI-powered matching process to ensure applications are reviewed quickly, objectively, and fairly against the role's core requirements. They identify the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Manage a high-volume portfolio of digital customer accounts, driving revenue retention and identifying expansion opportunities.
Own the end-to-end commercial relationship, including renewals, contract execution, and customer engagement strategy.
Monitor account health, identify churn risks, and partner cross-functionally to mitigate issues and protect revenue.
Employ transforms how hiring gets done by providing three ATS solutions and AI Companions. They are a fast-moving, remote-first team of builders and innovators with a people-first philosophy, serving over 23,000 global customers.
Act as the primary point of contact for assigned customers, building strong relationships and serving as their voice internally to ensure they get lasting value from the platform.
Own customer health, renewal readiness, and expansion opportunities by using data and success plans to drive adoption, quantify ROI, and mitigate churn risk.
Partner cross-functionally with Implementation, Support, and Product teams to ensure smooth customer onboarding, post-launch optimization, and the development of marketing assets from success stories.
Zipline is a SaaS company that transforms how frontline teams work by connecting, aligning, and inspiring employees from headquarters to the front lines for leading brands in retail, healthcare, and logistics. It is a fully remote, rapidly growing, venture-backed company with a high-performing team across the globe that values a collaborative, inclusive, and impactful culture.
Serve as an account owner, product expert and mental health advocate for your assigned Mid-market and SMB customers.
Build rapport with decision makers and main points of contact to influence change in order to drive optimal member utilization of the product.
Own the full customer lifecycle including onboarding, value realization, engagement strategies, expansion and renewal.
Spring Health aims to eliminate every barrier to mental health by delivering the right care at the right time. They partner with over 450 companies and provide care for 10 million people, with a valuation of $3.3 billion.
Define and communicate product vision, strategy, and roadmap.
Conduct customer interviews, surveys, and usability testing to deeply understand user needs.
Write comprehensive product requirements documents (PRDs) with clear acceptance criteria.
TeamSnap is a sports and communication platform dedicated to taking the work out of play in youth sports. We empower our people to bring big ideas and tiny egos, and we landed on Outside Magazine’s list of “ Best Places to Work" and Built In’s “ 100 Best Remote-First Places to Work."
Deliver customer‑centric service that drives satisfaction and strong NPS.
Collaborate with internal teams to resolve issues and escalate product feedback.
Develop and execute account plans to support retention and relationship growth.
Applied Systems is transforming the insurance industry. With over 40 years of experience in the Insurtech game, they deliver innovative software and services that make them indispensable to their customers. The company builds a team ready to learn and try new things within a culture built on values.
Hunts and closes new business for specific assigned metropolitan cities and markets.
Actively prospects potential new customers and follows up on touchpoints.
Initiates and cultivates relationships with prospective customers via phone, email, and in-person visits.
Tenna empowers customers to control their mixed assets on one comprehensive platform anytime, anywhere. The Tenna Team is defined by quality-obsessed, gritty, continuous learners, collaborative problem solvers, and awesome people, creating a dynamic and innovative culture.
Own full-cycle SMB sales (companies under 100 employees), from prospecting to close.
Conduct discovery calls and product demonstrations.
Partner with Mid-Market and Enterprise AEs to support strategic account penetration, building pipeline through strategic, highly personalized outreach.
Employ transforms how hiring gets done by offering three ATS solutions and AI Companions. With over 23,000 global customers, they are a fast-moving, remote-first team of builders and innovators, redefining talent acquisition and prioritizing a people-first culture.
Lead, coach, and develop a team of Customer Success Advisors and Technical Leads.
Drive customer adoption, value realization, renewal readiness, and overall account health.
Serve as the Customer Success product SME for aligned PerfectServe solutions.
PerfectServe provides clinical communication and physician scheduling solutions in the health IT space. They have 400+ employees, 30,000+ customers, and $100 million+ in annual revenue. They foster a collaborative team with decades of experience, striving to delight customers every day.
Generate business plans to define business strategies and tactics.
Prospect and sell opportunities into multi-location brands.
Build relationships with decision-makers and make compelling presentations.
SOCi provides AI-powered marketing solutions for multi-location businesses. The company's brand-trained agents are guided by a unified visibility engine. SOCi is recognized by Fast Company as one of the World’s Most Innovative Companies.