Responsibilities:

Support new customer onboarding for a successful launch and maintain structured success plans with adoption milestones and growth opportunities.
Educate customers on best practices and new features while advising on continuous improvement to drive their long-term success.
Lead challenging customer situations with professionalism and partner with internal teams to ensure smooth handoffs and optimization.

Qualifications:

4+ years of B2B SaaS account management experience with ownership of renewals and expansion, preferably in retail environments.
Exceptional communication and relationship-building skills with the ability to work effectively across customer organizations and internal teams.
Strong analytical and project-management skills to coordinate stakeholders, use data for strategy, and manage retention and growth.

Compensation and Culture:

Targets an annual salary of $81,000 to $108,900 USD in the United States, with transparent, market-based ranges that grow with career development.
Enjoy a remote-first culture with a flexible time-off policy, annual company off-sites, and a monthly stipend for workspace inspiration.
Receive world-class medical benefits, stock options, a paid sabbatical after five years, and opportunities for volunteering and continuous learning.

Zipline

Zipline is a SaaS company that transforms how frontline teams work by connecting, aligning, and inspiring employees from headquarters to the front lines for leading brands in retail, healthcare, and logistics. It is a fully remote, rapidly growing, venture-backed company with a high-performing team across the globe that values a collaborative, inclusive, and impactful culture.

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