Be the voice of Tilt, handling customer and seller inquiries across chat and email for moments that matter like orders, returns, and onboarding.
Own a slice of the support queue, spot patterns to improve processes, and create help content that raises the bar for the team.
Write beautifully under pressure to resolve tricky situations, de-escalate, and build trust, while working non-standard hours including a weekend rota.
Act as the primary advocate and concierge for a portfolio of top-tier players.
Conduct outbound calls to check in with players and gather feedback.
Collaborate with internal teams to ensure players' feedback is heard.
The company's job posting emphasizes a high-pace, high-growth environment where challenges enhance skills and boundaries. They value ownership, accountability, and collaboration with diverse perspectives to create outstanding experiences.
Provide exceptional customer service and support, acting as the main point of contact.
Address inquiries, resolve issues, and ensure customer satisfaction with empathy.
Collaborate across departments to ensure customers receive the attention they need.
Helpware is a technology-driven company with offices in the United States, Ukraine, Mexico, Germany, Albania, Poland, Georgia, Puerto Rico, Uganda, and the Philippines, providing Customer and Operational Support for modern companies. Their team of professionals is motivated to provide top-notch value-added services to their partners by leveraging empowered teams, innovative solutions, and technologies.
Deliver exceptional customer service while supporting customers throughout their shopping journey.
Handle a wide range of customer inquiries, including product recommendations, order status, and returns.
Master all operational procedures to ensure efficient and accurate support.
Margaux is a footwear brand rooted in friendship, collaboration, and community. They launched in 2015 and offer a modern footwear wardrobe for women. They design in New York and handmade in Spain.
Solving tickets per week across various Remote verticals.
Maintaining productivity standards with high attention to detail and customer advocacy.
Responding promptly to standard tickets via email and live messaging.
Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With core values at heart and a future-focused work culture, the Remote team works tirelessly on ambitious problems, asynchronously, around the world.
Deliver responsive, solution-oriented customer support across phone, email, website, and marketplace channels.
Process and manage customer orders and post-order support with accuracy, urgency, and attention to detail.
Partner cross-functionally to resolve customer and operational issues while maintaining clear communication and follow-through.
Clickstop operates in the e-commerce sector, managing multiple brands. The company fosters a culture of entrepreneurship, ownership, and recognition, emphasizing personal and professional growth within a dynamic team environment.
The Customer Operations Associate executes and resolves client order issues within the warehouse and fulfillment operation team.
This role ensures seamless resolutions on client issues and proactively finds solutions within a supply-chain environment.
Success means tickets move fast, escalations are handled with ownership, and teammates have a trusted resource.
Brilliant is an innovative branded products and corporate gifting company that focuses on creativity and technology. As a full-service partner, they offer product concepting, sourcing, design, custom packaging, merch collections, company stores, touchpoint gifting, warehousing, fulfillment, and distribution.
Deliver fast, accurate, and empathetic support across chat, voice, and email.
Resolve shift, payment, onboarding, and platform-related issues in real time.
Investigate cases using tools like Zendesk and Salesforce while maintaining clear and accurate documentation.
Clipboard's mission is to uplift as many communities as possible through its app-based marketplace that connects healthcare professionals with workplaces. Founded in 2016, it's a remote-first team of over 1,000 people and a top Y-Combinator company, profitable since 2022.
Be the first point of contact for customer questions through email and phone.
Become a product expert and function as a first-level problem solver.
Escalate issues to the appropriate team while maintaining communication with the affected user.
Tremendous is a global platform that enables businesses to send payouts to anyone, anywhere, for free. Trusted by 20,000 organizations, they focus on making work efficient, flexible, and fulfilling within a fully remote, high-documentation, low-meeting culture, allowing more time for personal and professional life.
Serve as the first point of contact for inquiries via phone, email, web, and chat; triage requests to determine priority and resolution path.
Provide direct resolution for common issues and escalate complex issues to L2/L3 Assignment Groups; communicate clearly in high-stress situations.
Log all Cases accurately in a ticketing system with complete categorization, priority, and SLA targets; provision user requests, edit learning curriculums, and monitor cases.
Alphanumeric is hiring a Customer Service Agent to support a major Pharma company. They are focused on making a difference in healthcare and life sciences.
Handle high volumes of live chat and support tickets across assigned language queues.
Provide accurate, valid, and comprehensive information on platform features, products, and processes.
Manage complaints, provide proper solutions, and follow up to secure resolution.
Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange. They are trusted by 300+ million people in 100+ countries, offering a wide range of digital-asset products and services with industry-leading security and a user-centric global organization.
Support daily operations for online stores and e-commerce brands.
Handle customer support, order management, and product listing updates.
Efficiently manage multiple tasks in a fast-paced environment.
OurAssistants connects e-commerce and service-based businesses with highly skilled virtual professionals. They are committed to creating a collaborative and growth-oriented remote work environment for their team members.
Handle approximately 500–600 tickets per week, addressing inquiries from therapists with efficiency and accuracy.
Identify trends or recurring issues and collaborate with internal teams to recommend process improvements or resource updates.
Collaborate with other departments to streamline workflows and enhance the overall therapist experience.
BetterHelp's mission is to remove traditional barriers to therapy and make mental health care more accessible. Founded in 2013, they are now the world’s largest online therapy service with over 30,000 licensed therapists.
Provide phone, email, and text-based support to Roadie customers, partners, users, and other community members.
Address all customer concerns politely, using active listening skills to understand and confirm the information.
Proactively monitor in-progress deliveries and take corrective action when necessary.
Roadie, a UPS company, is a leading logistics and delivery platform that helps businesses tackle the complexities of modern retail. With a network of more than 310,000 independent drivers nationwide, Roadie offers flexible delivery solutions.
Process orders by managing and working through the assigned case queue.
Provision new and existing customer accounts across multiple platforms for various products.
Resolve issues related to purchases or provisioning in coordination with the appropriate internal teams.
Turnitin is a recognized innovator in global education. For over 25 years, Turnitin has partnered with educators and institutions to develop learning integrity solutions that recognize the enduring value of critical thinking in a rapidly changing world. Turnitin is a global organization with team members in over 35 countries including the United States, Mexico, United Kingdom, Australia, Japan, India, and the Philippines.
Whatnot is the largest livestream shopping platform in North America and Europe to buy, sell, and discover items. As a remote co-located team, they're inspired by their values and anchored in hubs across the US, UK, Ireland, Poland, Germany, and Australia.
Respond to inbound commercial inquiries from patients, healthcare providers, and vendors via call, chat, and email with professionalism and empathy.
Identify, document, and report potential adverse events and product quality complaints while triaging medical information to the appropriate department.
Provide customer and logistical support to wholesalers and distributors, including order status updates and navigation of commercial tools and sites.
Alphanumeric works with major global clients, such as in the pharmaceutical industry, to provide specialized support services. It is a professional services company that values training and development, offering a fully remote work culture with a focus on high-quality customer engagement.
Assisting with account and payment-based questions and problems.
Sutherland Bulgaria is a company that provides international customer service professionals to various sectors. They offer a dynamic, multicultural team environment where employees can develop professionally and work for global industry leaders.
Support customers and users by managing support requests and building deep knowledge of the platform.
Build the support operating system by designing ticketing workflows, escalation routes, and response templates.
Turn support into product insight by identifying patterns in customer feedback and translating those into product ideas.
Mast is building modern, cloud-native lending technology purpose-built for specialist lenders. We are a high-performance team where everyone has real ownership and direct impact.
Interact with clients via live chat to promptly address their questions, concerns, or issues
Provide accurate information on products, services, and policies
Handle customer complaints professionally and empathetically, aiming to resolve issues effectively
Brand Momentum is a nationally integrated leader in Sales, Marketing, and Retail. They foster authentic and enduring human connections across the nation and have been awarded Canada's Top 100 Best Workplaces multiple times.
Become a Lovable expert: Understand every part of our product.
Provide Delightful Support: Solve a wide range of user problems with speed, warmth, and clarity.
Troubleshoot and escalate effectively: Investigate bugs, edge cases, and unexpected behavior, partnering with engineering when needed to get users unblocked.
Lovable lets anyone and everyone build software with any language. From solopreneurs to Fortune 100 teams, millions of people use Lovable to transform raw ideas into real products - fast. The company is a small, talent-dense team building a generation-defining company.