Deliver responsive, solution-oriented customer support across phone, email, website, and marketplace channels.
Process and manage customer orders and post-order support with accuracy, urgency, and attention to detail.
Partner cross-functionally to resolve customer and operational issues while maintaining clear communication and follow-through.
Clickstop operates in the e-commerce sector, managing multiple brands. The company fosters a culture of entrepreneurship, ownership, and recognition, emphasizing personal and professional growth within a dynamic team environment.
Triage and manage customer support tickets in Jira or other internal systems.
Execute assigned support workflows according to Simbe SOPs and internal processes.
Help resolve common support requests such as: traversal schedule changes, customer-requested updates, map or remap-related requests.
Simbe Robotics is transforming retail with autonomous robots and AI-powered insights that help retailers improve store execution, inventory accuracy, and customer experience. As our customer footprint and robot fleet continue to expand, their Customer Experience team is adding operational support capacity.
Be the voice of Tilt, handling customer and seller inquiries across chat and email for moments that matter like orders, returns, and onboarding.
Own a slice of the support queue, spot patterns to improve processes, and create help content that raises the bar for the team.
Write beautifully under pressure to resolve tricky situations, de-escalate, and build trust, while working non-standard hours including a weekend rota.
Tilt is a platform designed to Make Commerce Alive, focusing on live, community-driven shopping experiences for a new generation of merchants and shoppers. It is a mission-driven, high-growth startup backed by world-class investors, with a product used by millions in the UK and a team described as curious, kind, and wickedly smart.
Build relationships with dropship partners to support operational growth.
Manage onboardings, ensure correct order processing, and reduce cancellations.
Analyze data to provide recommendations and develop monthly reports.
GOAT Group operates leading platforms for authentic sneakers, apparel, and accessories, with brands like GOAT, Flight Club, Grailed, and alias. They serve a global community of over 60 million members across 170 countries, offering a wide range of styles through digital platforms and retail locations.
Own daily coordination and follow-through across all FC Problem Solver tasks.
Manage and maintain the intake and ticketing workflow by prioritizing incoming requests.
Track, verify, and close operational tasks accurately while proactively escalating blockers.
Spreetail propels brands to increase their ecommerce market share across the globe while improving their operational costs. They are building one of the fastest-growing ecommerce companies in history.
Deliver exceptional customer service while supporting customers throughout their shopping journey.
Handle a wide range of customer inquiries, including product recommendations, order status, and returns.
Master all operational procedures to ensure efficient and accurate support.
Margaux is a footwear brand rooted in friendship, collaboration, and community. They launched in 2015 and offer a modern footwear wardrobe for women. They design in New York and handmade in Spain.
Handle approximately 500–600 tickets per week, addressing inquiries from therapists with efficiency and accuracy.
Identify trends or recurring issues and collaborate with internal teams to recommend process improvements or resource updates.
Collaborate with other departments to streamline workflows and enhance the overall therapist experience.
BetterHelp's mission is to remove traditional barriers to therapy and make mental health care more accessible. Founded in 2013, they are now the world’s largest online therapy service with over 30,000 licensed therapists.
Own the customer experience and handle customer tickets, escalations, billing questions, bug reports, and product education.
Scale support through AI and self-serve by spotting repetitive ticket categories and building human-in-the-loop workflows.
Develop the team by managing one full-time support IC plus contractors and VAs, setting role clarity, goals, and performance expectations.
Instrumentl is a profitable SaaS platform that helps nonprofits discover, track, and win grant funding. They are a hypergrowth, YC-backed company with over 5,500 customers and are committed to building something that matters.
Deliver fast, accurate, and empathetic support across chat, voice, and email.
Resolve shift, payment, onboarding, and platform-related issues in real time.
Investigate cases using tools like Zendesk and Salesforce while maintaining clear and accurate documentation.
Clipboard's mission is to uplift as many communities as possible through its app-based marketplace that connects healthcare professionals with workplaces. Founded in 2016, it's a remote-first team of over 1,000 people and a top Y-Combinator company, profitable since 2022.
Lead and support a remote team of customer service and order management associates.
Oversee daily order management operations, including EDI and customer purchase order processing.
Partner proactively with Sales, Pricing, Inventory, Transportation, Distribution, and other cross-functional teams.
Fortune Brands Innovations, Inc. is an industry-leading home, security and digital products company focused on exciting opportunities within the home, security and commercial building markets. They've transformed their workplace into an environment where smart, ambitious people have the support to reach their fullest potential.
Create and configure hotel accounts in backend systems, ensuring accuracy and proper branding.
Resolve Customer Operations tickets, including updates to registration cards, authorization forms, and messaging configurations.
Support high-volume rollout initiatives (e.g., scheduling waves, configuration projects) and participate in special projects.
Canary Technologies is revolutionizing the hospitality industry with its AI-powered software, helping over 20,000 hoteliers in 100+ countries to work smarter and improve guest experience. It's recognized as a Deloitte Technology Fast 500™ company, backed by top Silicon Valley investors, fostering innovation.
Solving tickets per week across various Remote verticals.
Maintaining productivity standards with high attention to detail and customer advocacy.
Responding promptly to standard tickets via email and live messaging.
Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With core values at heart and a future-focused work culture, the Remote team works tirelessly on ambitious problems, asynchronously, around the world.
Responds timely to client requests and prompt placement of orders within company procedural guidelines to meet the client’s SLA.
Provides timely quotes, within 4 hours, for customers on run rate velocity products based on direction from the Sales team.
Provides administrative support for open order tracking, scheduled and custom reporting, and inquiries on sales orders
Connection guides the connection between people and technology, helping customers manage their warehouse inventory, equip their workforce, or secure their data. They foster a supportive and rewarding team environment with a focus on fresh thinking and creativity.
Own a high-volume queue of 30–40+ customer support tickets per day across email, chat, and phone, ensuring timely and accurate resolution.
Investigate and diagnose technical issues related to ERP syncs, SSO, AI invoice scanning, and system discrepancies using logs, dashboards, and customer data.
Triage, document, and escalate potential bugs to technical teams while maintaining proactive customer communication and clear ticket hygiene.
Kojo is a construction technology company that makes it cheaper and easier for commercial construction companies to buy building materials, transforming a traditionally uninnovated part of a $10 trillion global industry. Founded in 2018, it is a fast-growing, inclusive, and remote-first company with team members across the Americas.
Process orders by managing and working through the assigned case queue.
Provision new and existing customer accounts across multiple platforms for various products.
Resolve issues related to purchases or provisioning in coordination with the appropriate internal teams.
Turnitin is a recognized innovator in global education. For over 25 years, Turnitin has partnered with educators and institutions to develop learning integrity solutions that recognize the enduring value of critical thinking in a rapidly changing world. Turnitin is a global organization with team members in over 35 countries including the United States, Mexico, United Kingdom, Australia, Japan, India, and the Philippines.
Engage directly with customers to understand operational challenges and identify opportunities to improve efficiency
Build trust and establish yourself as a subject matter expert throughout the customer journey
Proactively identify risks in customer environments and implement scalable approaches to prevent issues
Infios develops future technologies to relentlessly make supply chains better. They are a leader in supply chain software solutions, helping organizations streamline operations, reduce costs, and improve efficiency. We strive to provide a safe and welcoming environment where every individual’s unique experiences and perspectives are valued.
Dragos relentlessly defends industrial organizations with technology, threat intelligence, and services to protect their systems. They are a remote-first culture with operations in North America, Europe, the Middle East, and APAC, valuing authenticity, transparency, and trust.
Resolve escalated customer inquiries via predominantly email, with occasional phone support, while maintaining high professionalism and quality assurance scores.
Utilize in-depth product and financial knowledge to investigate and resolve a variety of customer issues, participating in ongoing training to develop new skills.
Independently manage schedules and email channels to drive productivity, collaborate cross-functionally to resolve complex issues, and assist with ad-hoc projects and new feature incubation.
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. The company is a remote-first financial technology leader with a core value of people coming first, offering competitive benefits and a dynamic, collaborative culture.
Motivate, coach, and develop professional individual contributors and supervisors who support the customer experience at Rover.
Partner with workforce management at both Rover and BPO partner sites teams to organize, prioritize and schedule work assignments to meet business needs.
Review customer contacts and identify ways to improve the customer experience, as well as own escalated customer contacts and resolve them.
Rover connects pet parents with trusted pet care across the U.S., Canada, Europe, and Australia. Headquartered in Seattle and Barcelona, they are a values driven, fast-growing tech company focused on building safe and personalized experiences tailored to the needs of each unique pet. They were named among the 100 Best Companies to Work For in Seattle Business Magazine and Washington’s Best Workplaces in the Puget Sound Business Journal.