Customer Success Associate

About the Role:

• Support the execution of high-volume operational work across onboarding, configuration, and customer support initiatives.
• Work closely with Customer Success Managers to ensure timely completion of tasks.
• Support special projects and emerging initiatives, including real-time customer interactions and operational workflows.

Responsibilities:

• Create and configure hotel accounts in backend systems.
• Resolve Customer Operations tickets and coordinate onboarding sessions.
• Support high-volume rollout initiatives and customer outreach.

Qualifications:

• 1–3 years of experience in customer support, operations, or hospitality.
• Strong attention to detail and excellent communication skills.
• Comfortable working in a fast-paced environment and providing positive customer experiences.