Support execution and performance tracking across our Owned Brands portfolio.
Own item setup and catalog updates across marketplace and retail channels.
Track agency and broker deliverables and follow up to ensure completion.
Grove Collaborative is a sustainability-focused consumer products company creating household and personal care essentials. They have a mission to transform the CPG industry for good and are a certified B Corp and plastic-neutral company.
Shape how marketplace partners are technically onboarded across multiple international markets and product categories.
Play a key role in scaling our seller onboarding experience while driving automation and operational excellence.
Work closely with Operations, Product, Tech, Sales, and Customer Success teams while helping us prepare for the next chapter of our marketplace journey.
Redcare Pharmacy is Europe’s No.1 e-pharmacy, powered by passionate teams and cutting-edge innovation. They strive to create a healthy collaborative work environment where every employee feels valued and inspired to contribute to their vision “Until every human has their health”.
Support and execute channel strategy across Amazon, TikTok Shop, QVC, and iHerb.
Lead execution of Amazon strategy across owned brands including Assortment, Pricing and promotions and Subscribe & Save.
Manage Amazon agency and QVC broker relationships, set expectations, track deliverables, and ensure follow-through.
Grove Collaborative is a sustainability-focused consumer products company creating household and personal care essentials that are effective, beautifully designed, and healthier for people and the planet. They are a certified B Corp with a mission to transform the CPG industry for good and are building a diverse and inclusive work environment where they learn from each other.
The Customer Operations Associate executes and resolves client order issues within the warehouse and fulfillment operation team.
This role ensures seamless resolutions on client issues and proactively finds solutions within a supply-chain environment.
Success means tickets move fast, escalations are handled with ownership, and teammates have a trusted resource.
Brilliant is an innovative branded products and corporate gifting company that focuses on creativity and technology. As a full-service partner, they offer product concepting, sourcing, design, custom packaging, merch collections, company stores, touchpoint gifting, warehousing, fulfillment, and distribution.
Support daily operations for online stores and e-commerce brands.
Handle customer support, order management, and product listing updates.
Efficiently manage multiple tasks in a fast-paced environment.
OurAssistants connects e-commerce and service-based businesses with highly skilled virtual professionals. They are committed to creating a collaborative and growth-oriented remote work environment for their team members.
Support day-to-day Amazon account management across assigned portfolio and execute against strategic plans developed by senior team members.
Monitor Amazon accounts regularly to ensure accuracy, performance, and optimization opportunities, managing merchandising updates and catalog hygiene.
Prepare client-facing materials including decks and reporting, partner with cross-functional teams, and stay up to date on marketplace trends.
Podean is a leading marketplace agency helping brands accelerate growth across Amazon, Walmart, Target, TikTok Shop, and other digital commerce platforms. It is a fast-growing global agency with a remote-first culture, recognized as one of Digiday’s Best Employers for Remote Employees, and values a positive-energy culture grounded in respect, inclusion, and accountability.
Own daily coordination and follow-through across all FC Problem Solver tasks.
Manage and maintain the intake and ticketing workflow by prioritizing incoming requests.
Track, verify, and close operational tasks accurately while proactively escalating blockers.
Spreetail propels brands to increase their ecommerce market share across the globe while improving their operational costs. They are building one of the fastest-growing ecommerce companies in history.
Deliver exceptional customer service while supporting customers throughout their shopping journey.
Handle a wide range of customer inquiries, including product recommendations, order status, and returns.
Master all operational procedures to ensure efficient and accurate support.
Margaux is a footwear brand rooted in friendship, collaboration, and community. They launched in 2015 and offer a modern footwear wardrobe for women. They design in New York and handmade in Spain.
Source, order and track custom artwork and albums with zero errors and zero delays.
Maintain accurate inventory records and eliminate preventable stockouts.
Perform daily CRM cleaning in GoHighLevel and ClickUp, with clean handovers to the UK team.
Body & Soul Studios is a luxury portrait studio in London that creates custom artwork for women. They have guided more than 1,900 women and plan to open studios in dozens of cities to reach hundreds of thousands of women worldwide.
Shape and improve our Seller Central / Partner Hub as a scalable self-service platform.
Translate operational requirements into structured user flows and platform improvements.
Identify automation and product improvement potentials through data-driven insights.
Redcare Pharmacy is Europe’s No.1 e-pharmacy powered by passionate teams and cutting-edge innovation. They strive to create a healthy collaborative work environment where every employee feels valued and inspired to contribute to their vision.
Own outbound transportation execution across the UK and Germany by proactively managing carrier volumes, resolving shipping issues quickly, and ensuring reliable customer delivery performance.
Maintain accurate outbound rate cards, Amazon shipping templates, and Linnworks routing rules to drive cost-efficient shipping decisions and minimize discrepancies.
Build strong partnerships with carrier contacts, fulfillment center teams, Finance, and CX to improve communication, resolve escalations, and support operational continuity.
Spreetail helps brands increase their ecommerce market share across the globe while improving their operational costs. They are building one of the fastest-growing ecommerce companies in history.
Motivate, coach, and develop professional individual contributors and supervisors who support the customer experience at Rover.
Partner with workforce management at both Rover and BPO partner sites teams to organize, prioritize and schedule work assignments to meet business needs.
Review customer contacts and identify ways to improve the customer experience, as well as own escalated customer contacts and resolve them.
Rover connects pet parents with trusted pet care across the U.S., Canada, Europe, and Australia. Headquartered in Seattle and Barcelona, they are a values driven, fast-growing tech company focused on building safe and personalized experiences tailored to the needs of each unique pet. They were named among the 100 Best Companies to Work For in Seattle Business Magazine and Washington’s Best Workplaces in the Puget Sound Business Journal.
Process orders by managing and working through the assigned case queue.
Provision new and existing customer accounts across multiple platforms for various products.
Resolve issues related to purchases or provisioning in coordination with the appropriate internal teams.
Turnitin is a recognized innovator in global education. For over 25 years, Turnitin has partnered with educators and institutions to develop learning integrity solutions that recognize the enduring value of critical thinking in a rapidly changing world. Turnitin is a global organization with team members in over 35 countries including the United States, Mexico, United Kingdom, Australia, Japan, India, and the Philippines.
Whatnot is the largest livestream shopping platform in North America and Europe to buy, sell, and discover items. As a remote co-located team, they're inspired by their values and anchored in hubs across the US, UK, Ireland, Poland, Germany, and Australia.
Lead client accounts and work with the media and content leads to ensure that all client accounts are managed effectively and strategically.
Develop and lead strategic presentations and business reviews for the client to incorporate inputs across all disciplines that relate to their business objectives and make educated, well-researched recommendations for future activity.
Build client trust by educating them on how to be successful in all aspects of Amazon and other marketplaces.
Podean is a marketplace agency that helps brands accelerate growth across various digital commerce platforms. The company combines expertise, data-driven insights, and creative innovation to deliver measurable business outcomes.
Own the success and growth of Mudflap’s largest merchant partnerships.
Build executive-level relationships and act as a trusted strategic advisor to key partners.
Monitor merchant performance, identify trends and risks, and proactively drive operational and business improvements.
Mudflap is transforming the trucking and logistics industry by leveling the playing field for owner operators and small fleets. Backed by top-tier venture investors and included in the Forbes Fintech 50 list, Mudflap offers fleet fuel management solutions.
Help land and expand partnerships with mid-market Retailers in the US, focusing on apparel, footwear, and accessories.
Acquire new business and expand existing partnerships within DoorDash's New Verticals division.
Partner directly with Account Executives to build a strong sales pipeline and help build the playbook for the developing team.
DoorDash's mission to empower local economies shapes how their team members move quickly, learn, and reiterate in order to make impactful decisions. They are a technology and logistics company enabling door-to-door delivery, looking for team members to help them expand beyond food delivery.
Authenticate sneaker listings, removing unsafe listings and ensuring accurate descriptions.
Stay up to date on authentication methods and counterfeit techniques through training.
Support process improvement initiatives focused on consistency and quality.
GOAT Group operates leading platforms for authentic sneakers, apparel, and accessories through brands like GOAT, Flight Club, Grailed and alias; they have a global community of more than 60 million members across 170 countries. The company is backed by investors like Foot Locker, Inc. and venture capital firms.
Function as a "solution detective," sitting between cross functional leads, technical teams, and acquisition reps to investigate and resolve host related issues end to end.
Translate complex technical issues into clear, easy to understand summaries and instructions for both internal stakeholders and hosts.
Communicate directly with hosts via email, video call, or Zoom (approximately 25% of your time) to walk them through issues, resolutions, and best practices.
This company is a leading global travel and experiences marketplace. They are looking for a Host Success / Onboarding Specialist to support the AMER acquisitions team for its Experiences product.