Plan and oversee support and service activities for company products.
Develop client relationships and understanding of client business.
Document activities within the Customer Relationship Management (CRM) system.
ResMed creates life-changing health technologies that people love. They are committed to pioneering innovative technology to empower millions of people in more than 140 countries to live happier, healthier lives. They focus on creating a diverse and inclusive culture.
Process orders by managing and working through the assigned case queue.
Provision new and existing customer accounts across multiple platforms for various products.
Resolve issues related to purchases or provisioning in coordination with the appropriate internal teams.
Turnitin is a recognized innovator in global education. For over 25 years, Turnitin has partnered with educators and institutions to develop learning integrity solutions that recognize the enduring value of critical thinking in a rapidly changing world. Turnitin is a global organization with team members in over 35 countries including the United States, Mexico, United Kingdom, Australia, Japan, India, and the Philippines.
Assist in resolving customer complaints and disputes while maintaining detailed records.
Monitor sales performance, track trends, and communicate insights to the management team.
Provide information and support to the sales team and respond to customer and prospect queries.
DLM Remote Support Services provides sales support and customer relationship management solutions. The company emphasizes team collaboration and goal-oriented performance in a professional environment.
Answer telephone calls from customers inquiring about goods and services.
Assist clients with inquiries on debit card incentives, orders, and balances.
Provide high-quality service with a helpful, professional attitude.
Five Star Solutions values diversity and is committed to cultivating a professional, diverse workforce by hiring the best people available and providing the best service possible to our customers. We are an EOE/Veterans/Disabled/LGBT employer and participates in the E-verify program.
Resolve customer concerns effectively and efficiently
Build sustainable relationships and trust with customer accounts through open and interactive communication
Wing is redefining the future of work for companies worldwide. They aim to be a one-stop shop for companies looking to build world-class teams & place their operations on autopilot.
Deliver responsive, solution-oriented customer support across phone, email, website, and marketplace channels.
Process and manage customer orders and post-order support with accuracy, urgency, and attention to detail.
Partner cross-functionally to resolve customer and operational issues while maintaining clear communication and follow-through.
Clickstop operates in the e-commerce sector, managing multiple brands. The company fosters a culture of entrepreneurship, ownership, and recognition, emphasizing personal and professional growth within a dynamic team environment.
The Customer Operations Associate executes and resolves client order issues within the warehouse and fulfillment operation team.
This role ensures seamless resolutions on client issues and proactively finds solutions within a supply-chain environment.
Success means tickets move fast, escalations are handled with ownership, and teammates have a trusted resource.
Brilliant is an innovative branded products and corporate gifting company that focuses on creativity and technology. As a full-service partner, they offer product concepting, sourcing, design, custom packaging, merch collections, company stores, touchpoint gifting, warehousing, fulfillment, and distribution.
Address customer questions and concerns on all products and services via phone, email, and chat.
Manage inbound calls, identify customer needs, and provide solutions, while maintaining call control without a script.
Participate in efforts to support customer satisfaction, maintain quality, and adapt to different personality types.
Five Star Solutions is committed to cultivating a professional and diverse workforce by hiring the best people. The company values diversity and is an EOE/Veterans/Disabled/LGBT employer and participates in the E-verify program.
Processes orders via phone, fax, or e-mail, providing pricing and availability.
Researches and resolves customer inquiries, expediting order deliveries.
Fosters open communication and champions change to improve service levels.
Legrand is the global specialist in electrical and digital building infrastructures. They offer solutions for residential, commercial, and data center markets and are a global, publicly traded company.
Communicate with internal and external customers, providing timely, accurate responses.
Seek positive solutions to customer questions and concerns using system resources.
Manage orderbook responsibilities for the largest National customers.
Brooks is driven to create gear and experiences that take people to the place that makes them feel more alive. They have a company culture that sparks excitement, fuels collaboration, inspires creativity, and ignites innovation.
Provide phone and email support for inquiries from sales and healthcare professionals.
Consistently maintain all record-keeping as appropriate and in accordance with Stryker specifications.
Demonstrate flexibility in responding to new and rapidly changing situations and environment.
Stryker is one of the world’s leading medical technology companies, driven to make healthcare better alongside its customers. They offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine to improve patient and hospital outcomes.
Answer telephone calls from customers inquiring about goods and services from clients of Five Star.
Provide high-quality service with a helpful, professional attitude, assisting clients with inquiries on debit card incentives, orders, and balances.
Be available at your desk, maintaining punctuality and attendance at all scheduled times, and remain positive and professional in all customer interactions.
Five Star Solutions values diversity and is committed to cultivating a professional, diverse workforce by hiring the best people available and providing the best service possible to our customers. Five Star is an EOE/Veterans/Disabled/LGBT employer and participates in the E-verify program.
Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns.
Calmly attempt to resolve and de-escalate any issues.
Escalate interactions when necessary and appropriate.
TP is a global, digital business services company that delivers advanced, digitally powered business services. They have more than 500,000 employees and aim to support their communities, clients, and the environment.
Field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.
Handle and carefully respond to all customer inquiries and provide excellent customer service through active listening.
Work with confidential customer information and treat it sensitively and aim to resolve issues on the first call.
TP is a global, digital business services company that delivers advanced, digitally powered business services. With more than 500,000 inspired employees, their global scale and local presence allows them to be a force of good in supporting communities, clients, and the environment.
Resolve escalated customer inquiries via predominantly email, with occasional phone support, while maintaining high professionalism and quality assurance scores.
Utilize in-depth product and financial knowledge to investigate and resolve a variety of customer issues, participating in ongoing training to develop new skills.
Independently manage schedules and email channels to drive productivity, collaborate cross-functionally to resolve complex issues, and assist with ad-hoc projects and new feature incubation.
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. The company is a remote-first financial technology leader with a core value of people coming first, offering competitive benefits and a dynamic, collaborative culture.
Support the coordination of CX service delivery and daily operations in alignment with SLA requirements.
Monitor service requests, tickets, shifts, and operational metrics to ensure timely response and issue resolution.
Collaborate with internal teams to identify opportunities for service improvements and operational efficiency.
Miratech is a global IT services and consulting company that brings together enterprise and start-up innovation. They support digital transformation for some of the world's largest enterprises and retain nearly 1000 full-time professionals, experiencing annual growth rate exceeding 25%.
Coordinate the provision of services with client stakeholders regarding relocation policies and benefits.
Act as a liaison between global operational teams, supply chain partners, and client contacts.
Drive customer satisfaction through proactive communication and timely resolution of issues.
CapRelo is a technology-driven company focused on delivering best in class relocation and assignment services on a global platform. We strive to attract the best and the brightest who will bring their unique abilities and help take our company to the next level.
Lead and develop a team of Support Managers overseeing Customer Support Advocates.
Drive performance across a 24/7 support organization, ensuring strong coverage and service quality.
Scale team structures, processes, and staffing models to support business growth.
Justworks helps businesses get off the ground by enabling them to focus on running their business. They solve HR issues and are data-driven, with a supportive, entrepreneurial environment. They value their people and are united by shared goals.
Solving tickets per week across various Remote verticals.
Maintaining productivity standards with high attention to detail and customer advocacy.
Responding promptly to standard tickets via email and live messaging.
Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With core values at heart and a future-focused work culture, the Remote team works tirelessly on ambitious problems, asynchronously, around the world.
Manage, support, and coach a team of Customer Support Specialists to help customers succeed using Juniper Square's platform.
Develop team members with intention, provide direct feedback, and create pathways for growth while guiding them through transformation with new AI tools and workflows.
Use AI-powered tools and support data to drive decisions, maintain SLAs, and collaborate with other teams to enhance product quality and customer experience.
Juniper Square's mission is to unlock the full potential of private markets by digitizing privately owned assets like commercial real estate and private equity to bring efficiency and transparency. It is a values-driven organization operating with a digital-first approach across 27 U.S. states, 2 Canadian Provinces, India, Luxembourg, and England.