Responsibilities:
- Lead and support a remote team of customer service and order management associates, fostering a collaborative team environment.
- Partner proactively with cross-functional teams to resolve order discrepancies and ensure alignment on customer requirements.
- Support associates with customer inquiries, operational challenges, and escalated issues.
Qualifications:
- 5+ years of experience in customer operations, order management, B2B customer service.
- Strong relationship-building, problem-solving, and cross-functional collaboration skills.
- Experience managing remote teams and supporting associate development.
Additional Benefits:
- Comprehensive, competitive benefits that prioritize all aspects of wellbeing.
- Market-leading 401(k) program with a company contribution.
- Flexible time off benefits and adoption benefits.
Fortune Brands Innovations, Inc.
Fortune Brands Innovations, Inc. is an industry-leading home, security and digital products company focused on exciting opportunities within the home, security and commercial building markets. They've transformed their workplace into an environment where smart, ambitious people have the support to reach their fullest potential.