Professional Experience:
- Years of experience in customer support, technical support, or client success.
- Exceptional written English skills, adjusting tone for different customers.
- Proven ability to de-escalate complex situations with technical troubleshooting.
What you’ll be doing in the role:
- Review AI-generated support replies for accuracy and brand voice.
- Create realistic support tickets to test how AI handles complex inquiries.
- Audit AI-generated FAQ articles to ensure they are easy to follow.
Key Technologies:
- CRM & Helpdesk Tools: proficiency with Zendesk, Salesforce Service Cloud.
- Communication: Expert use of Slack, Microsoft Teams, and email ticketing systems.
- Documentation: Familiarity with Confluence, Notion, or Guru for knowledge management.
Prolific
Prolific is building the biggest pool of quality human data in the world. Over 35,000 AI developers, researchers, and organizations use Prolific to gather data from paid study participants with a wide variety of experiences, knowledge, and skills.