Spanish Bilingual: Customer Experience (Social-First Customer Care Specialist)

Role Summary:

As a Social-First Customer Care Specialist, you will be the first point of contact for users on social channels and email, supporting a digital subscription-based product suite. You will help maintain a positive brand presence by resolving customer issues and questions.

Key Responsibilities:

• Respond to public comments and manage direct messages using strong judgment and the appropriate brand tone.
• Handle customer service needs including account support, subscription billing, refunds, cancellations, and technical troubleshooting.
• Use CRM systems to review customer history, track cases, and document outcomes clearly for consistent service quality.

Qualifications and Environment:

• Requires a High School Diploma and 2+ years of experience in social care or digital customer service.
• Must be fluent in English and have Spanish proficiency at B1 level or above, with strong communication skills.
• Needs a stable home internet connection and the ability to work 8-hour rotating shifts in a fully remote, global team setting.