Source Job

• Respond to customer tickets across email, chat, and in-app messaging quickly and with empathy.
• Troubleshoot platform issues by investigating logs, reproducing bugs, and walking users through fixes.
• Build and maintain help center articles, FAQs, and internal documentation.

Breezy is a fast-growing tech company with hundreds of users relying on their platform every day. They seem to have a collaborative and supportive culture, and value problem-solving skills and a human-focused approach.

• Own the problem, not just the ticket — you see something broken and fix it, then document it so it doesn't break the same way again.
• Have deep hands-on experience with support platforms — you've been an admin, not just a user. You know what Intercom, Zendesk, or similar platforms can do.
• Are fluent in AI tools in a support context — you understand where AI helps (deflection, copilots, content maintenance) and where it creates problems.

Givebutter is a nonprofit fundraising and CRM platform, empowering millions of changemakers to raise more, pay less, and give better. They have been certified as a Great Place to Work® and is the #1 rated nonprofit software company on G2 across multiple categories.

• Support customers and users by managing support requests and building deep knowledge of the platform.
• Build the support operating system by designing ticketing workflows, escalation routes, and response templates.
• Turn support into product insight by identifying patterns in customer feedback and translating those into product ideas.

Mast is building modern, cloud-native lending technology purpose-built for specialist lenders. We are a high-performance team where everyone has real ownership and direct impact.

• Deliver fast, accurate, and empathetic support across chat, voice, and email.
• Resolve shift, payment, onboarding, and platform-related issues in real time.
• Investigate cases using tools like Zendesk and Salesforce while maintaining clear and accurate documentation.

Clipboard's mission is to uplift as many communities as possible through its app-based marketplace that connects healthcare professionals with workplaces. Founded in 2016, it's a remote-first team of over 1,000 people and a top Y-Combinator company, profitable since 2022.

• Triage and manage customer support tickets in Jira or other internal systems.
• Execute assigned support workflows according to Simbe SOPs and internal processes.
• Help resolve common support requests such as: traversal schedule changes, customer-requested updates, map or remap-related requests.

Simbe Robotics is transforming retail with autonomous robots and AI-powered insights that help retailers improve store execution, inventory accuracy, and customer experience. As our customer footprint and robot fleet continue to expand, their Customer Experience team is adding operational support capacity.

• Own and maintain the roadmap for Zendesk and related tooling across clinical, records management, member support, and provider support.
• Work closely with clinical and service team Leads through workflow mapping and discovery sessions to identify bottlenecks and automation opportunities.
• Evaluate and prioritize AI agent opportunities in Zendesk and other platforms, assessing feasibility, ROI, and operational risk.

Vida Health is a virtual, personalized obesity care provider that utilizes evidence-based treatment to help patients manage obesity and related conditions. Vida's team takes a whole-person approach to care, helping people lose weight, reduce stress and improve their overall health.

• Own inbound issues from first message to verified resolution.
• Read logs, traces, API responses, and model outputs to find the actual cause.
• Build the runbooks, internal docs, and customer-facing help content that prevent the next ticket.

Clearly AI automates security and privacy reviews, helping security teams complete threat models, privacy impact assessments, and vendor risk evaluations quickly. They are an early-stage, deeply technical company building alongside real practitioners and backed by Y Combinator and others.

• Own day-to-day backlog management and sprint coordination, ensuring engineering always has a clear, prioritized queue.
• Synthesize feedback from beta customers, partners, and internal teams into actionable, well-scoped issues.
• Coordinate across Engineering, Design, Support, and Go-to-Market — producing clear outcomes and owners from every meeting.

Filevine is a Legal AI company delivering Legal Operating Intelligence for the future of legal work. Fueled by a team of exceptional collaborators and innovators, Filevine’s rapid growth has earned AI awards and recognition from Deloitte and Inc. as one of the most innovative and fastest-growing technology companies in the country.

• Respond to customer inquiries through various communication channels.
• Handle inbound and outbound customer calls professionally.
• Accurately record, update, and maintain customer information in company systems.

Panoptyc is revolutionizing loss prevention using visual AI and manual reviewers to help retailers detect theft. They operate in over 15,000 markets across the United States and are a fully remote, rapidly growing team.

• Handle high volumes of live chat and support tickets across assigned language queues.
• Provide accurate, valid, and comprehensive information on platform features, products, and processes.
• Manage complaints, provide proper solutions, and follow up to secure resolution.

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange. They are trusted by 300+ million people in 100+ countries, offering a wide range of digital-asset products and services with industry-leading security and a user-centric global organization.

• Provide phone, email, and text-based support to Roadie customers, partners, users, and other community members.
• Address all customer concerns politely, using active listening skills to understand and confirm the information.
• Proactively monitor in-progress deliveries and take corrective action when necessary.

Roadie, a UPS company, is a leading logistics and delivery platform that helps businesses tackle the complexities of modern retail. With a network of more than 310,000 independent drivers nationwide, Roadie offers flexible delivery solutions.

• Manage and prioritize customer inquiries across support channels, delivering timely resolutions.
• Provide hands-on support to community administrators and creators, helping them navigate platform features.
• Develop expertise in the platform’s ecosystem to troubleshoot technical and product-related issues.

Jobgether is a platform using AI-powered matching to ensure applications are reviewed fairly. The company connects job seekers with roles, focusing on objectivity and speed in the hiring process.

• Own the customer experience and handle customer tickets, escalations, billing questions, bug reports, and product education.
• Scale support through AI and self-serve by spotting repetitive ticket categories and building human-in-the-loop workflows.
• Develop the team by managing one full-time support IC plus contractors and VAs, setting role clarity, goals, and performance expectations.

Instrumentl is a profitable SaaS platform that helps nonprofits discover, track, and win grant funding. They are a hypergrowth, YC-backed company with over 5,500 customers and are committed to building something that matters.

• Build AI workflows to send multi-channel personalized campaigns
• Design prospect and lifecycle workflows powered by AI
• Develop end-to-end workflows that replace manual marketing processes across channels

Brightwheel's platform supports early education and is used by millions of educators and families every day. They are the largest and fastest growing platform in early ed and are backed by top investors.

• As a Product Support Specialist, you will provide customer service for Houzz professionals across the U.S. and Canada.
• You will assist with SaaS questions related to software solutions and subscription questions.
• You will also assist advertising professionals with subscription questions, marketing advice, and managing ad campaigns.

Houzz is the leading platform for home remodeling and design, providing an all-in-one software solution for industry professionals and tools for homeowners to update their homes from start to finish. They are a community-centric, innovative tech company that continues to disrupt the home renovation and design industry.

• Participate in triage calls involving clients and 3rd-party vendors.
• Perform initial investigation of issues by querying data and reviewing logs.
• Translate client discussions into clear, actionable internal tickets.

Sureify modernizes the life insurance and annuity industry. They help carriers acquire, service, and engage their customers through any distribution channel and empower life insurance carriers, agents, employees, and customers to have digital experiences. The company values effort and intelligence.

• Work one-on-one with customers to guide account setup, customization, and ensure maximum value from the Badger Maps platform.
• Handle inbound support calls to deliver fast, clear solutions to a wide range of customer questions and technical issues.
• Reduce churn and create loyalty through strategic relationship building, outreach, follow-up, and contributing to Customer Success projects.

Badger Maps provides software solutions, specifically a platform designed for field sales professionals to optimize routes and manage customers. It operates as a SaaS company with a remote-first culture focused on customer success and collaborative project-driven work.

• Manage customer inquiries across email, chat, Slack, focusing on complex cases.
• Provide technical and creative support to enterprise customers via written communication and calls.
• Investigate technical issues and create detailed bug reports that save engineering time.

Runway is building AI to simulate the world through merging art and science. Their team consists of creative, open-minded, caring, and ambitious people determined to change the world.

• Manage, support, and coach a team of Customer Support Specialists to help customers succeed using Juniper Square's platform.
• Develop team members with intention, provide direct feedback, and create pathways for growth while guiding them through transformation with new AI tools and workflows.
• Use AI-powered tools and support data to drive decisions, maintain SLAs, and collaborate with other teams to enhance product quality and customer experience.

Juniper Square's mission is to unlock the full potential of private markets by digitizing privately owned assets like commercial real estate and private equity to bring efficiency and transparency. It is a values-driven organization operating with a digital-first approach across 27 U.S. states, 2 Canadian Provinces, India, Luxembourg, and England.

• Respond to day-to-day support tickets from end-users and client admins
• Investigate and reproduce bugs; escalate to Engineering with clean, actionable diagnoses
• Execute client data migrations and configuration changes

Commuty is a Belgian scale-up founded 11 years ago with the powerful will to make a difference and address environmental challenges of our society. At Commuty, they help companies improve how their employees commute, park, and charge — tackling one of today’s real-world problems: mobility.