Automation & AI Development:

Contribute to and lead delivery of CX automation and AI initiatives, from scoping and design through to production and ongoing iteration.
Build and maintain AI agents and automated workflows that improve specialist effectiveness, reduce manual handling, and increase consistency across CX operations.

CX Tooling & Systems:

Own the technical delivery of CX tooling: the integrations, applications, and automated workflows that connect the platforms CX teams depend on every day.
Build and maintain integrations across the CX technology stack, including Zendesk and its application framework, Remote's internal platform, REST APIs, webhooks

Programme Delivery & Documentation:

Manage complex, multi-phase delivery: own dependencies, communicate proactively, and bring initiatives across the line without needing to be chased.
Document everything you own. Accurate, accessible documentation is part of the definition of done, not something that happens later.

Remote

Remote simplifies global employment by enabling businesses to compliantly recruit, pay, and manage international teams. They foster a future-focused, asynchronous work culture and value innovation, encouraging every team member to contribute their talents and experiences to build a best-in-class HR platform.

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