Business Operations Transformation & AI Principal

Strategy & Leadership:

• Define and lead the automation and AI strategy for Operations.
• Establish a roadmap that reduces implementation times and improves efficiency.
• Serve as the senior leader for automation and AI within Operations.

Execution & Delivery:

• Build and manage automation and AI capabilities (RPA, chatbots, agentic AI) where relevant.
• Promote a prioritized pipeline of automation/AI use cases with measurable impact.
• Operationalize standards, best practices, and governance for automation and AI solutions.

Collaboration & Influence:

• Partner with Operations leadership to identify pain points.
• Influence enterprise and tool governance decisions to ensure Operations needs are met.
• Enablement & Adoption:

Measurement and Outcomes:

• Manage process orchestration inventory & maps and measure process effectiveness to standardize approach and inform automation pipeline.
• Define and track goals, including implementation time reduction, manual toil eliminated, user adoption, and financial impact.