Lead the customer support org: hire, coach, and develop managers, frontline ICs, and support engineers while setting the technical bar.
Define and execute AI-first support strategy: design how AI tooling deflects, triages, and assists, with measurable quality improvement each quarter.
Own operations end-to-end: manage metrics, bug triage, staffing, knowledge layer, and act as senior escalation point for complex issues.
Triple Whale is an AI operating system for modern ecommerce that helps businesses see what's working, what's not, and what to do next, then takes action automatically. With over 60,000 brands like Pressed Juicery and True Classic using their platform, the company is driven by a customer-obsessed, fast-moving, and curious culture.
Define and drive the product strategy for conversational AI across chat and voice experiences.
Lead development of AI-powered agent tools and own workflow automation integrating AI into operations.
Shape the self-service experience and establish measurement frameworks for deflection, CSAT, and quality.
Redcare Pharmacy is Europe's No.1 e-pharmacy, powered by passionate teams and cutting-edge innovation. They strive to create a healthy, collaborative work environment where every employee feels valued and inspired to contribute to their vision.
Own the vision and strategy for product support, defining best-in-class service levels and building a phased roadmap balancing long-term transformation with near-term quality.
Lead, develop, and retain a high-performing support team, including internal staff and outsourced partners, fostering a resilient, customer-first culture.
Architect the path to AI-augmented support, assessing workflows and tooling to design a scalable foundation and lead implementation and refinement.
Inspiren offers the most complete and connected ecosystem in senior living. Founded by a former Green Beret turned cardiothoracic nurse, the company provides integrated solutions that capture everything happening within a community, backed by nurse specialists and powerful analytics to drive efficiency, profitability, and better care outcomes.
Own the architecture, development, and evolution of the AI-native answering service platform.
Actively write and review production code, set technical direction, and build the engineering team.
Partner with product and clinical teams to align technical roadmap with business strategy.
PerfectServe provides clinical communication and physician scheduling solutions for healthcare. The company has 400+ employees, 30,000+ customers, and $100M+ in annual revenue, fostering a collaborative and tech-forward culture.
Leverage and test AI-driven knowledge to ensure chatbot and internal Copilot draw from accurate content, identify performance gaps, and provide feedback loops for content updates.
Build and maintain internal knowledge resources, optimize chatbot workflows in Intercom, and use data to continuously improve AI response accuracy and resolution rates.
Stay close to customer challenges through a small volume of support tickets, deepen product expertise, and partner with cross-functional teams to align AI strategies.
Vanta helps businesses earn and prove trust through continuous security monitoring and compliance automation. Founded in 2018, Vanta has a kind and talented team and is the world's leading Trust Management Platform used by thousands of companies.
Lead a global, multi-time-zone customer support organization with full accountability for first contact resolution, response and resolution times, CSAT, and retention.
Apply deep hospitality or hospitality-technology experience to every escalation and process decision, understanding property operations and distribution.
Deploy AI-assisted support with strong instincts for where it helps the hotelier and where it gets in the way, prioritizing accuracy over scale.
Cloudbeds is transforming hospitality with an intelligently designed platform that powers properties across 150 countries, processing billions in bookings annually. The company is a completely remote team of over 650 employees across 40+ countries, named the World's Best Hotel PMS Solutions Provider and featured on Deloitte's Technology Fast 500.
Own the end-to-end customer support experience, improving CSAT through AI-led operations and cross-functional escalation management.
Lead a global team across US, Europe, and Hyderabad, building culture and operational excellence.
Use data to advocate for customers, managing support health metrics and surfacing pain signals to leadership.
Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. With over 2,000 customers and a culture focused on innovation and human-first values, the company builds solutions for customer success, product experience, and community.
Define the CX product vision and strategy, from AI-powered resolution to agent tooling.
Build and lead a team of PMs to reduce cost-to-serve while improving satisfaction.
Own the AI resolution layer, proactive engagement, and feedback loops connecting support to product.
Headway is building a new mental healthcare system by automating insurance admin for providers. With over $325M in funding and 75,000+ providers across all 50 states, it is a Series D company focused on scaling access to therapy.
Partner deeply with customers throughout the delivery lifecycle of AI Agents on the Moveworks Platform, from vision-lock to launch.
Architect and design custom AI solutions by integrating enterprise systems like ServiceNow, Workday, and Jira.
Serve as a trusted advisor, helping customers develop their Agentic AI roadmap and synthesize feedback to influence product evolution.
ServiceNow is an AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter with an AI platform that brings together any AI, data, and workflow. The company fosters an AI-native culture with a focus on flexible work and family leave programs, supported by a large employee base with competitive compensation.
Lead technical architecture and engineering standards across customer-facing and operational systems.
Champion AI-assisted development, establishing best practices for LLMs in coding, testing, and workflows.
Mentor engineers and drive engineering excellence through code quality, CI/CD, and operational reliability.
Koala Health aims to make managing your pet’s health simple and delightful, offering a pharmacy service for medications and supplements delivered in pre-sorted pouches. The company fosters a remote-first culture built on flexibility and trust, with a supportive, close-knit team that celebrates wins and learns fast.
Define and own the AI Corps platform roadmap, turning fellow, partner, and program needs into clear priorities.
Define and own the metrics that prove the platform works, including fellow engagement, student NPS, and host organization satisfaction.
Work directly with Anthropic teams and other enterprise partners on deployment, tooling, and joint enterprise opportunities.
CodePath is the largest educator of college computer science students in the country, having trained over 50,000 students from 1,000+ universities. They have partnered with Amazon, Google, Meta, and over 4,000 companies, and recently launched a $150M initiative with Anthropic to build an ambitious AI workforce program.
Lead through code, spending approximately 75% of time hands-on coding with AI tools to solve patient engagement challenges.
Drive transformation and technical leadership by pioneering AI-enabled development practices and scaling them across the engineering organization.
Partner closely with Product and Design to deliver measurable improvements in engagement, retention, and continuity of care.
Docplanner is a healthcare technology company that empowers patients by giving them access to doctor reviews and online booking. They have over 2,500 employees across 13 countries and maintain a startup mindset while being backed by major venture capital funds.
Own the core product roadmap and define the 12–18 month strategy across Zipline's platform pillars.
Lead and develop a high-performing PM team, coaching them in strategic thinking and autonomous decision-making.
Champion AI-first product thinking, integrating AI into the core platform as a fundamental capability, not a bolt-on.
Zipline is a well-funded, rapidly growing SaaS company transforming how frontline teams work. We empower the world’s leading brands across retail, healthcare, logistics, and beyond to connect, align, and inspire their employees. We are a fully remote company with passionate employees across the U.S., Canada, and around the globe.
Own the Agent0 Roadmap and Product Partnership, co-owning the roadmap with Product and driving execution with discipline.
Drive Delivery and Focus, picking the right bets and shipping them, keeping the team focused on customer value.
Build and Scale the Team, hiring, mentoring, and growing a team of senior AI and ML engineers.
Dash0 builds a delightful, simple, and AI-centric observability platform that is OpenTelemetry-native. Backed by top-tier investors including Balderton Capital, Accel and Cherry Ventures, Dash0 has a growing team of builders.
Provide strategic direction for the product support department's CRM, processes, and tooling to drive service improvement.
Lead and develop a global team of support managers and team leads through growth and change.
Define and implement AI-assisted support strategies, metrics frameworks, and self-service initiatives to optimize customer experience.
The Adaptavist Group is a global family of companies that helps businesses improve through enterprise software and services across ecosystems like Atlassian and AWS. With a remote-first culture and generous benefits, they employ a diverse team focused on collaboration and innovation.
Lead a world-class global support organization to resolve customer issues quickly and scale intelligently through AI.
Partner cross-functionally with Customer Success, Product, Engineering, and Technical Services to drive systemic improvements.
Use data and customer health metrics to advocate for customers and drive retention outcomes.
Gainsight is an AI-powered retention engine that helps customer-centric companies drive adoption and success. With over 2,000 customers and a strong focus on innovation, the company fosters a culture of collaboration, curiosity, and human-first values.
Drive evolution of Global Support into proactive, intelligence-driven, AI-enabled customer operations through operational intelligence, escalation governance, and workflow automation.
Lead cross-functional operational alignment across Support, Product, Engineering, and Customer Experience teams to modernize support operations.
Oversee support operational tooling, systems optimization, and readiness for major releases and strategic initiatives.
Everbridge is a global leader in critical communications, public safety, and enterprise safety solutions, enabling organizations to deliver life-saving communications at scale. The company fosters a culture of operational excellence, innovation, and proactive customer advocacy.
Partner with executives to identify areas for AI enablement and define clear business metrics.
Build AI platform and harness engineering tooling for internal engineers and external customers.
Design AI best practices and mentor teammates across the company in building AI-powered tools.
Campminder builds software for summer camps, enabling meaningful experiences for kids. With over 20 years of experience, the company is stable and profitable, with a loyal customer base and a culture that has earned it a spot on Outside Magazine's 50 Best Places to Work for 8 consecutive years.
Lead and scale the Forward Deployed Engineering and Technical Support teams, defining engagement models and operating standards.
Own the FDE engagement lifecycle from technical discovery to deployment guidance, ensuring customer value.
Drive operational discipline across support tools and partner with Sales, Product, and Engineering on roadmap alignment.
Runpod is the AI Developer Cloud. More than one million developers use the platform to experiment, train, deploy, and scale AI, and we are a small, remote-first team that has processed over 20 billion inference requests and closed a $100M Series A.
Build the internal AI deployment platform, making it possible for non-engineers to safely run AI workflows at scale.
Ship high-leverage agentic workflows across Marketing, Sales, Support, Finance, and Operations.
Lead a mixed team of engineers, product managers, and business users to drive AI adoption across the company.
Wrapbook is a fintech platform that enables companies to onboard, pay, and insure their project-based workforces, focusing on the entertainment industry. With over $30M raised from investors like Andreessen Horowitz, they are at a stage of rapid growth with a culture that blends creativity and technology.