Lead and scale both the FDE and Technical Support teams, defining engagement models, operating standards, headcount plans, and career development frameworks.
Own the FDE engagement lifecycle: technical discovery, environment assessment, solution architecture, PoC validation, and deployment guidance.
Own the field feedback loop and drive operational discipline across support tools.

Requirements:

10+ years in technical customer-facing roles with at least 4 years leading a team in high-growth cloud infrastructure, SaaS, or AI/ML company.
Deep technical fluency in GPU compute and AI/ML infrastructure; hands-on coding ability in Python, Docker/Kubernetes.
Proven ability to build and run tiered support organizations with SLA/SLO frameworks.

What You'll Receive:

Competitive base pay ranging from $200,000 to $300,000 USD plus meaningful equity.
Generous medical, dental, and vision plans with 100% coverage for employees.
Flexible PTO and a $1,200 home office and equipment stipend.

Runpod

Runpod is the AI Developer Cloud. More than one million developers use the platform to experiment, train, deploy, and scale AI, and we are a small, remote-first team that has processed over 20 billion inference requests and closed a $100M Series A.

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