Serve as a subject matter expert on Entrata's products and consulting processes, guiding clients through implementation.
Develop effective customer relationships to understand business goals and deliver strategic system configuration guidance.
Facilitate smooth handoffs to post-implementation support teams and resolve client concerns professionally.
Entrata is a global leader in AI-driven property management technology, providing an operating system for intelligent leasing, payment, and communication tools. With over 2,200 employees, the company fosters a culture of radical transparency and entrepreneurial energy, recognized by the Silicon Slopes Hall of Fame and Utah Business Fast 50.
Provide timely and highly satisfactory customer service including identifying issues, recommending solutions, and offering workarounds.
Assist with testing and troubleshooting issues and translate between customers and technical support and engineering teams.
Offer focused training on proper software use and maintain productivity and quality standards.
Qualia builds the leading B2B real estate technology platform that simplifies the home buying and selling process. The company serves SMB and enterprise customers across the real estate ecosystem, and its platform is used by millions of consumers annually.
Provide customer support and technical issue resolution via phone, email, and chat for web and app-based products.
Support customers script-free by exercising good judgment and research methods to resolve issues.
Accurately record interactions in HubSpot and coordinate with internal departments using Slack, Jira, or Email.
FBS is a 100% employee-owned real estate software company with over 45 years of industry leadership. The company has a professional yet casual, resource-rich working environment and offers competitive pay, healthcare benefits, and employee stock ownership.
Manage the onboarding experience for new customers, conducting online and in-person training.
Troubleshoot customer issues and ensure successful implementation of Flash hardware and software.
Work closely with customers to understand their operational needs and demonstrate value of Flash solutions.
Flash is a company that creates seamless parking experiences and sustainable solutions for smarter cities. They are a team of innovators shaping the future of parking and charging, with a focus on customer success and technology.
Enter and track work orders through the property management system to ensure accurate and timely documentation.
Communicate and coordinate planned service visits with residents, contractors, and maintenance teams.
Maintain working knowledge of accounting and control concepts, including purchase order creation and invoice processing.
Corvias is a company that develops solutions through partnership, focusing on solving partners' systematic challenges and building resilient communities. They foster a culture of caring, purposeful, diverse, and courageous individuals who are committed to making a difference for their partners.
Lead the day-to-day Support function and own response times, quality, and ticket resolution.
Make sure customers get fast, helpful answers with exceptional service and resolve issues quickly.
Track team performance, create processes, and partner with other teams to improve workflows.
Property Leads delivers high-quality, motivated seller leads to real estate investors and is expanding into home services. We're a large, data-driven company that participated in 50% of off-market home sales in the last 12 months, and we care about results.
Manage a book of customers as the main point of contact in a shared inbox and handle customer calls.
Own medium to large projects like building in-app onboarding experiences and live webinar series.
Collaborate with customers to solve complex challenges and drive retention best practices.
Ashby provides a hiring platform that helps companies build recruitment excellence. The SMB Customer Success team is a group of fifteen spanning the US, Canada, and EMEA, with a culture of deep expertise and small teams.
Build trusted relationships with customers to understand their workflows and goals.
Guide new customers through implementation, onboarding, and training.
Support existing customers with questions, feature highlights, and Quarterly Business Reviews.
Process Street is an AI software and compliance operations platform startup from San Francisco, helping customers build, document, automate, and track recurring workflows. They service over 3,000 customers globally and are VC-backed by Accel, Salesforce, and Atlassian, with a collaborative remote culture valuing flexibility and ownership.
Deliver exceptional customer experiences through email, chat, and occasional calls, turning every interaction into a WOW moment.
Own customer issues from start to finish, experimenting in test environments to resolve problems and uncover product insights.
Anticipate customer needs with tailored solutions and consistently hit performance goals around productivity and satisfaction.
TeamSnap is a sports communication platform that takes the work out of play in youth sports. We're a remote-first company known for a culture of trust, accountability, and inclusivity, consistently named a best place to work.
Provide world-class customer support and resolve complex technical queries for cloud-based healthcare solutions.
Develop deep understanding of software to support processes in long-term care facilities and mentor team members.
Thoroughly document issues and resolutions via phone, email, chat, and ticketing system, working rotating shifts.
PointClickCare is a leading health tech company that empowers providers to deliver exceptional care through a cloud-based platform with the largest long-term and post-acute care dataset. Privately held and founder-led, the company serves over 30,000 provider organizations, employs thousands, and is recognized by Forbes as a top private cloud company with a Most Admired Corporate Culture.
Resolve booking issues, mediate disputes, and process cancellations with empathy and accuracy.
Use AI tools and knowledge base to craft and edit responses, ensuring tone and correctness.
Meet response-time and quality targets, while proactively identifying process improvements.
Peerspace is the leading online marketplace for venue rentals for meetings, productions, and events. With over $500M transacted, it is backed by GV and Foundation Capital, fostering an inclusive, cross-functional culture that values employee wellbeing.
Partner directly with strategic customers to scope, build, and ship integrations, CRM migrations, and custom configurations on Centralize.
Act as a technical liaison, responding to security concerns, RFI/RFP responses, and implementation feasibility, while translating complex requirements into clear architecture diagrams.
Collaborate with Product, Engineering, and Go-to-Market teams to validate feasibility, influence roadmap priorities, and shape deal strategy early in the sales process.
Centralize is a relationship intelligence platform for enterprise revenue teams, helping companies like Webflow, Brex, and Anthropic close their largest deals. We've grown 5x since last year, have raised $18M+ from NEA and Salesforce Ventures, and are backed by founders from Slack and Facebook.
Serve as primary contact for clients and tenants, managing communications and relationships professionally.
Oversee daily operations of an assigned property portfolio, ensuring high service standards and operational performance.
Coordinate workflows and supervise virtual assistants, while resolving complex operational issues independently.
This property management firm handles day-to-day operations for residential and commercial properties. With a focus on client relationships and operational efficiency, the company offers a fully remote environment and values autonomy and high performance.
Act as a reliable operational partner for enterprise partners, managing complex account configurations and routine updates.
Respond to customer questions and troubleshoot basic technical issues via email in a timely, friendly manner.
Follow detailed Standard Operating Procedures and perform data entry tasks with speed and precision.
Brightwheel is the largest platform in early education, trusted by millions of educators and families every day. It is a three-time Cloud 100 company with a distributed team across US time zones.
Lead intake and discovery for inbound configuration requests, defining scope and routing work between support and professional services.
Own post-go-live configuration projects, translating customer needs into technical requirements and prioritizing execution backlogs.
Coordinate upgrades, AI add-ons, data migrations, and cross-functional teams to deliver measurable customer outcomes.
They provide a sophisticated SaaS platform for security and IT operations. The company fosters a collaborative, customer-focused culture with high ownership and autonomy.
Triage client emails and voicemails, document interactions in Salesforce, and ensure follow-through.
Provide administrative support including migrating documents and maintaining records.
Respond using approved templates and escalate requests when necessary.
Honor Technology provides technology and services to empower older adults to live independently, including its consumer care brand Home Instead with over 100,000 Care Pros. The company is committed to compassionate care and setting a new standard for aging in place.
Lead day-to-day operations of the Landowner Relations team, ensuring accurate and timely handling of landowner inquiries in a high-volume service environment.
Provide leadership, coaching, and performance management to balance productivity, quality, and landowner experience.
Partner with internal teams to coordinate resolution of complex inquiries and identify operational improvements.
EQT Corporation is an energy company focused on natural gas production. They foster a culture of transparent leadership and collaboration, where every voice is heard.
Serve as the primary support contact for contracted customers, owning issues from intake to resolution through troubleshooting and documentation.
Investigate complex product issues, analyze data, and distinguish defects from configuration challenges.
Collaborate with Product, Engineering, and other teams to improve customer experience and product.
CivCheck is an AI-powered software solution serving government agencies and their communities. As a growing startup, it offers a remote-first culture with significant autonomy and cross-functional collaboration.
Oversee and maintain all aspects of the client relationship.
Serve as main point-of-contact for client inquiries and concerns.
Provide monthly business review for client on trends, SLAs, etc.
LoanCare is a full-service mortgage loan subservicer that delivers excellence to banks, credit unions, and homeowners. Backed by the strength of a Fortune 500 company, it offers a career foundation built on integrity, innovation, and collaboration.
Create and implement customer-centric recruiting strategies to meet hiring demands for Asset Living and its clients.
Identify new sources for qualified candidates, fill open positions, and develop a pipeline for future opportunities.
Cultivate strong relationships with hiring managers and corporate teams to understand client requirements fully.
Asset Living is a third-party management firm that fosters thriving communities nationwide. It is a fast-growing company with diverse backgrounds, and they believe in collective leadership and success.