Deliver a respectful, compassionate experience for every caller, aiming for one-call resolution.
Complete crisis screening assessments and coordinate with crisis teams when immediate intervention is needed.
Manage and track referrals in Salesforce, including conducting outbound follow-up calls.
Centerstone is a nonprofit behavioral health system providing mental health and substance use disorder treatments. With thousands of employees, it is a dynamic, well-established organization focused on delivering care that changes people's lives.
Supports loan boarding and de-boarding processes within Transfer Services
Responds to Client Relations tickets and makes data corrections as needed
Orders, mails, and reviews RESPA or Transfer related letters for loan boarding and offboarding
LoanCare is a leading full-service mortgage loan subservicer, helping customers with home purchase transactions. Backed by Fidelity National Financial, a Fortune 500 company, they offer a culture built on integrity, innovation, and collaboration.
Assist internal and external customers via phone and electronic channels to obtain missing information for test sample processing.
Support sales team with account setup, kit orders, and tracking, and escalate unresolved issues as needed.
Maintain knowledge of genetic tests, HIPAA compliance, and document all customer interactions thoroughly.
Natera is a global leader in cell-free DNA testing, dedicated to oncology, women’s health, and organ health. The team consists of highly dedicated professionals from world-class institutions who care deeply for their work and each other.
Manage referral and clinical documentation workflows to ensure patient records are complete and available for coordinated care.
Obtain and review clinical documentation from network providers, resolve missing records, and maintain accurate recordkeeping.
Collaborate with clinicians, Military Treatment Facilities, and internal teams to support efficient referral and documentation processes.
International SOS Government Medical Services supports healthcare programs that improve patient care and operational readiness across the U.S. and internationally. Founded in 1984, the company operates in more than 90 countries and delivers healthcare, medical assistance, emergency response, and workforce support services worldwide.
Provide support to participants and clients regarding eligibility, benefits, claims, and general plan inquiries via phone and email.
Document all customer interactions accurately in the call tracking system and navigate multiple systems to assist customers.
Maintain confidentiality in accordance with HIPAA standards and contribute to a positive, team-oriented environment.
Point C is a National third-party administrator that delivers customized self-funded benefit programs. They are a mission-driven company focused on innovative cost containment strategies.
Provide high-touch operational support and specialized coordination across customer workflows.
Manage complaint and escalations investigations and resolution end to end.
Collaborate cross functionally with internal teams to resolve issues and advocate for clients.
Lyra Health provides evidence-based mental health care, serving over 20 million people globally. The company has published more than 35 peer-reviewed studies and delivered unmatched outcomes.
Deliver exceptional customer service in a fast-paced call center environment, managing patient registration, scheduling, and provider communications.
Handle inbound and outbound calls and emails with empathy and solution-focused support while navigating multiple systems.
Accurately collect and document patient demographics, insurance, and appointment details, adapting to changing processes and technology.
Luna redefines physical therapy with award-winning technology and proven clinical models, connecting patients and providers through a tech-enabled platform. Operating in 28 states with 25+ partners, the company values care, impact, and continuous improvement.
Support sales and marketing by requesting quotes, generating customer quotes, and managing Salesforce.com opportunities.
Maintain and grow regional business by liaising with customers, vendors, and internal teams, and analyze pipeline for accurate forecasting.
Assist the Marketing team with planning and coordinating regional events, including vendor sponsorship and venue arrangement.
GuidePoint Security provides trusted cybersecurity expertise, solutions and services that help organizations make better decisions and minimize risk. The company has grown to over 1,300 employees and serves as a trusted advisor to more than 6,200 customers, with a culture that values collaboration and mentorship.
Manage the full onboarding lifecycle from kickoff to go-live, driving client transitions and risk management.
Implement standard Salesforce and Mogli configurations, troubleshoot technical issues, and escalate as needed.
Provide customized training sessions and educate clients on industry regulations to promote product adoption.
Mogli Technologies delivers a Salesforce application for SMS and WhatsApp communications and implementation services to global organizations. We are a small, high-trust team with a focus on accelerating client success, with team members who have won loyalty around the world.
Serves as the primary point of contact for members and providers, managing inbound and outbound calls and emails with professionalism.
Researches and resolves inquiries on benefits, eligibility, claims, and billing to ensure first-contact resolution and meet department metrics.
Supports escalation intake, collaborates with internal teams, and assists members with portal navigation to promote digital self-sufficiency.
Evry Health is on a mission to bring humanity to health insurance with high-technology health plans. It is the major medical division of Globe Life, which has 16.8 million policies in force, over 3,000 corporate employees, and an A (Excellent) rating from A.M. Best for 45+ years.
Resolve complex participant inquiries and escalated cases, providing consultation and guidance to team members.
Identify process improvement opportunities through case reviews and support the implementation of improved processes.
Create and maintain team metrics and dashboards to improve operational visibility and efficiency.
The partner company provides healthcare benefit account administration and complex issue resolution. They offer a fully remote work environment with a focus on operational excellence and customer service.
Provide day-to-day administrative support to the Technology team, coordinating meetings, calendars, agendas, and follow-ups.
Maintain team documentation, trackers, internal records, and organize project materials and reports.
Support onboarding, offboarding, and communication between Technology and other internal teams.
CerebriOS is a software company building B2B SaaS products that help businesses make better decisions, streamline operations, and get more value from their data. They offer a remote-first working environment and professional development opportunities.
Provide guidance and troubleshooting support to internal teams on business applications usage.
Manage system access requests and resolve issues via Slack, Zendesk, and admin tools.
Escalate complex issues to relevant departments and document interactions for process improvement.
We are a specialist agency providing outsourcing solutions to agencies, software vendors, and website owners. We boast a large team of skilled professionals committed to delivering high-quality work for our clients.
Monitor and assist with client email communications using provided templates and information.
Prepare and organize invoice documentation and track payment status in Google Sheets.
Track client matters through established workflows and update HubSpot records.
20four7VA is a staffing agency that connects virtual assistants with clients worldwide. The company supports a vibrant community and offers free training and upskilling opportunities.
Provide administrative and logistical support across multiple federal and state client contracts and projects.
Monitor and maintain project databases to ensure accurate and up-to-date program information.
Coordinate meetings, document compliance, and communicate with clients, consultants, and government stakeholders.
This company provides project support services to federal and state government clients, working with scientific professionals and consultants. The culture is collaborative, innovation-focused, and fully remote with opportunities to impact government programs.
Respond to high-volume inquiries via email and phone, assisting with triaging case volumes and providing resolution guidance on complex claims and billing inquiries.
Critically analyze situations, escalate issues to appropriate teams, and identify recurring issues to provide feedback to management.
Act as a subject matter expert, updating team on resources, supporting team chat, and remaining flexible to take on other duties as assigned.
Privia Health is a technology-driven physician enablement company that collaborates with medical groups, health plans, and health systems to optimize practices and improve patient experiences. They are led by top industry talent and physician leadership, focusing on scalable operations and cloud-based technology to reduce healthcare costs and improve outcomes.
Serve as a primary point of contact for clients, ensuring a positive experience through phone, email, and other channels.
Coordinate new client onboarding activities and support account management, including maintaining accurate databases and assisting with billing reconciliation.
Manage multiple priorities across clients, vendors, and internal teams while maintaining strong communication and problem-solving skills.
Savvital provides offshore staffing solutions and high-performing Virtual Professionals (VPs) to help modern businesses scale efficiently. They are a growing company focused on building capacity and eliminating operational bottlenecks, with a fast-paced, entrepreneurial culture.
Provide day-to-day operational support to the sales team, ensuring client requests and internal tasks are completed.
Liaise with cross-functional teams including Sales, Operations, Legal, and Finance to resolve issues.
Track client information, support payment activities, and prepare accurate reports for clients.
Convera is a global leader in commercial payments, providing tech-led solutions to help over 26,000 customers move money across 140 currencies and 200 countries. With employees in 20+ countries, we foster an inclusive culture and value diversity, seeking growth-minded individuals to join our team.
Provide professional and timely service to internal and external customers regarding benefit administration.
Resolve benefit service issues with internal staff and outside vendors.
Perform monthly reconciliation of Carrier invoices to report to customers.
OneSource Virtual (OSV) works exclusively with Workday customers to automate payroll, taxes, earned wage access, accounts payable, and benefits. With over 1,500 customers and 92% retention, OSV offers a values-based culture and professional development.
Act as escalation point for complex Salesforce issues and lead customer onboarding from initial call to go-live.
Develop repeatable onboarding processes, deliver training sessions, and create scalable educational resources.
Analyze usage patterns, mentor team members, and improve support workflows to enhance retention and adoption.
The company is a partner organization that provides customer success and support services, operating fully remotely. It is focused on Salesforce administration and customer onboarding, with a team that values continuous improvement and scalability.