Provide high-quality support via phone, email, and help tickets for inbound customer requests.
Communicate with lab personnel and physicians to obtain sample information and provide status updates.
Liaise with Medical Affairs, production lab, and Sales teams to resolve escalations and support customer needs.
Karius is a venture-backed life science startup that transforms how pathogens are observed in the body by unlocking microbial cell-free DNA. The company is a mission-driven team of scientists, statisticians, engineers, and physicians working to reduce patient suffering worldwide.
Drive cross-functional collaboration and track progress using project management tools to ensure on-time delivery of objectives.
Conduct audits of call and email communications to assess quality and accuracy, compiling feedback summaries for management.
Support patient-focused teams with quality improvement initiatives and maintain documentation such as SOPs and protocols.
Natera is a global leader in cell-free DNA testing for oncology, women's health, and organ health. The team consists of highly dedicated statisticians, geneticists, doctors, and other professionals from world-class institutions, fostering a culture of hard work and growth.
Collaborate with Nurse Coordinators to support patient relationships and drive revenue through direct sales.
Assess patient needs with a focus on customer support, logistics coordination, and problem-solving.
Manage business system tools like QlikView and Salesforce to schedule ongoing testing and maintain service-oriented relationships.
Natera is a global leader in cell-free DNA testing, dedicated to oncology, women's health, and organ health. The team consists of highly dedicated professionals from world-class institutions who care deeply for their work and each other.
Serve as the primary point of contact for customers via phone, resolving issues and guiding solutions.
Accurately document interactions and collaborate with departments to ensure positive experiences.
Exceed satisfaction goals with strong communication and problem-solving skills.
InteLogix is a trusted leader in providing innovative human capital solutions and exceptional services. With 19 global centers, they help 23 million people and their families simplify work and life, driven by teamwork and excellence.
Respond to client inquiries and provide timely updates on prescription status
Monitor prescription workflows and proactively flag delays or discrepancies
Assist with reshipments and coordinate issue resolution with internal teams
Precision Medicine is revolutionizing healthcare by providing accessible, personalized, and efficient healthcare solutions. They have a dynamic team that values expertise, ideas, and diverse perspectives, fostering an environment for innovation and meaningful impact on patient care.
Provide exceptional white-glove customer service to physicians and dermatologists via phone and email, handling orders, inquiries, and account operational needs.
Collaborate with Business Development Managers to support client relationships, identify growth opportunities, and ensure end-to-end satisfaction.
Maintain accurate records in Salesforce.com and manage daily tasks like order cancellations, replacements, and partner onboarding.
Nutrafol is the pioneer of hair wellness, creating clinically tested products that target root causes of hair thinning with a patented blend of ingredients. Recommended by over 7,500 physicians, the company is a growing, collaborative team that embraces individuality and continuous innovation.
Provide customer service support for business requests via phone, email, and online portal.
Process orders, returns, replacements, credits, and provide pricing and availability information.
Document service requests in CRM and monitor follow-ups to ensure timely resolution.
Allegion specializes in security around the doorway and beyond with over 14,000 employees globally. The company is committed to building a diverse and inclusive workplace and has been recognized with the Gallup Exceptional Workplace Award.
Provide exceptional customer service to patients, labs, and pharmacies via phone and chat.
Develop deep product knowledge to address inquiries about treatments and appointments.
Maintain accurate records of interactions and escalate issues as needed.
Honeydew provides a platform connecting patients to licensed dermatologists and FDA-approved treatments for skin diseases. They have helped over 40,000 patients and are growing rapidly with a mission-driven team.
Deliver a respectful, compassionate experience for every caller, aiming for one-call resolution.
Complete crisis screening assessments and coordinate with crisis teams when immediate intervention is needed.
Manage and track referrals in Salesforce, including conducting outbound follow-up calls.
Centerstone is a nonprofit behavioral health system providing mental health and substance use disorder treatments. With thousands of employees, it is a dynamic, well-established organization focused on delivering care that changes people's lives.
Enter, update, and maintain customer information in company systems
Contact customers via phone or email to respond to inquiries and resolve routine questions
Maintain accurate records of customer interactions and work on assigned projects
CRC Benefits is an industry leading provider of benefits services. The company has a culture based on inclusion, trust, collaboration, and innovation, and has earned a Top Workplaces USA award three years in a row.
Assist customers with their needs and resolve inquiries via phone, chat, and email.
Document technical issues and maintain detailed interaction records for future reference.
Proactively resolve concerns to drive satisfaction and foster long-term loyalty.
Qualfon helps people pursue their total vocation and create career opportunities. It is a values-driven organization with programs like Qualfon University and free access to learning platforms, supporting employees' growth.
Monitor assigned queues and handle inbound and outbound calls to address customer questions and concerns.
Research and resolve customer issues with a solution-oriented mindset, ensuring high satisfaction and retention.
Maintain robust product knowledge and collaborate with internal teams to resolve ticketed issues efficiently.
AccuWeather is the most accurate and most used source of weather forecasts and warnings in the world, saving over 12,000 lives and preventing injury to over 100,000 people. The company serves billions globally and more than half of the Fortune 500 companies, with a culture focused on personalized, enthusiastic customer service.
Respond to client questions and follow up with resolutions, liaising with cross-functional teams.
Troubleshoot tier-2 requests from foreign nationals regarding account navigation and status.
Lead client and foreign national training on the Envoy app and maintain team materials.
Envoy Global is a proven innovator in the global immigration space, combining an industry-leading tech platform with holistic service. The company values excellent client service and supports a remote-first culture.
Provide superior customer service by handling inquiries and issues promptly and professionally using multiple systems.
Ensure first contact resolution and high customer satisfaction while maintaining adherence to defined operational standards.
Assist with daily call volume, meet quality assurance requirements, and perform all other duties as assigned.
Globe Life is an insurance company committed to empowering employees with support and opportunities. They foster a caring, innovative culture with a focus on inclusivity and growth.
Provide support to participants and clients regarding eligibility, benefits, claims, and general plan inquiries via phone and email.
Document all customer interactions accurately in the call tracking system and navigate multiple systems to assist customers.
Maintain confidentiality in accordance with HIPAA standards and contribute to a positive, team-oriented environment.
Point C is a National third-party administrator that delivers customized self-funded benefit programs. They are a mission-driven company focused on innovative cost containment strategies.
Deliver exceptional customer service in a fast-paced call center environment, managing patient registration, scheduling, and provider communications.
Handle inbound and outbound calls and emails with empathy and solution-focused support while navigating multiple systems.
Accurately collect and document patient demographics, insurance, and appointment details, adapting to changing processes and technology.
Luna redefines physical therapy with award-winning technology and proven clinical models, connecting patients and providers through a tech-enabled platform. Operating in 28 states with 25+ partners, the company values care, impact, and continuous improvement.
Communicate with members via phone and email, providing empathetic support and solutions.
Accurately document interactions and collaborate with the team to share best practices.
Handle a high volume of inbound calls with a solution mindset and people-focused approach.
Achieve is a leading digital personal finance company helping people move from struggling to thriving with personalized financial solutions. We have over 3,000 employees in mostly hybrid and remote roles across the United States, with a culture focused on empathy and inclusion.
Review, finalize, and call out test results for Natera's oncology products, and answer health care provider inquiries.
Provide pre- and post-test telephone genetic information sessions to patients, and assist in developing patient consents and educational materials.
Support internal and field teams, obtain GC licensure in all states, and represent company at trade shows and conferences.
Natera is a global leader in cell-free DNA testing, dedicated to oncology, women's health, and organ health. The team consists of highly dedicated professionals from world-class institutions, who care deeply for their work and each other.
Handles customer inquiries via phone, email, and chat, resolving issues and updating accounts.
Actively participates in daily ticket handling across multiple channels, meeting performance metrics.
Researches and identifies trends in customer inquiries to contribute to operational improvements.
Home Chef is a meal solutions company offering meal kits and ready-to-heat meals through online and retail channels. They have a team of over 2,100 employees and emphasize a diverse and inclusive culture.
Provide outstanding customer support via email and phone, resolving issues and ensuring a seamless experience.
Monitor live trips, address disruptions, and coordinate alternative solutions for drivers and customers.
Maintain detailed records, escalate critical issues, and collaborate with internal teams to improve operations.
CharterUP is an AI-native platform transforming the $450+ billion group transportation and mobility market. It is a hyper-growth, remote-first company trusted by Fortune 500 companies and recognized as one of the fastest-growing companies by Inc.