Customer Service Specialist

Job Responsibilities:

• Monitor assigned queues and handle inbound and outbound calls to address customer questions and concerns.
• Research and resolve customer issues with a solution-oriented mindset, ensuring high satisfaction and retention.
• Maintain robust product knowledge and collaborate with internal teams to resolve ticketed issues efficiently.

Qualifications:

• High School Diploma or GED required; Associate degree in English, Journalism, Marketing, or related field preferred.
• One to two years of customer service experience required; previous call center experience preferred.
• Proficiency with Microsoft Word, Excel, and data entry, along with strong verbal and written communication skills.

About AccuWeather:

• AccuWeather is recognized as the most accurate source of weather forecasts and warnings, saving lives and billions of dollars for businesses.
• The company serves billions of users worldwide via its digital platforms, mobile app, and partnerships with Fortune 500 companies.
• AccuWeather fosters a supportive, learning-oriented culture with a commitment to diversity and inclusion.