Serve as the primary point of contact for customers via phone, resolving issues and guiding solutions.
Accurately document interactions and collaborate with departments to ensure positive experiences.
Exceed satisfaction goals with strong communication and problem-solving skills.
InteLogix is a trusted leader in providing innovative human capital solutions and exceptional services. With 19 global centers, they help 23 million people and their families simplify work and life, driven by teamwork and excellence.
Act as a liaison between clients and vendors to manage repair and maintenance needs.
Handle customer calls and emails, schedule services, and resolve inquiries in real-time.
Maintain accurate records in the platform and provide support to team members.
Lessen is a tech-enabled property service provider that uses a platform to manage real estate services at scale. The company works with over 30,000 vendors, serves over 1 million properties, and is a venture-backed, privately held firm with offices in Scottsdale and Chicago.
Handle various types of customer service calls including service requests, billing questions, and energy conservation advice.
Manage calls related to power outages and other emergency situations.
Educate customers on suppliers and energy choice programs.
Sutherland is a digital transformation company that helps customers globally achieve greater agility and transform automated customer experiences. With over 35 years of experience, it is a Great Place to Work certified company that promotes from within.
Provide superior customer service by handling inquiries and issues promptly and professionally using multiple systems.
Ensure first contact resolution and high customer satisfaction while maintaining adherence to defined operational standards.
Assist with daily call volume, meet quality assurance requirements, and perform all other duties as assigned.
Globe Life is an insurance company committed to empowering employees with support and opportunities. They foster a caring, innovative culture with a focus on inclusivity and growth.
Provide customer support via phone, chat, SMS, email, and social media regarding policies, billing, and claims.
Handle complex inquiries including policy changes, payment processing, and escalated issues with accuracy.
Document interactions and maintain customer privacy while using critical thinking to resolve concerns.
Mercury Insurance is an insurance company dedicated to helping people reduce risk and overcome unexpected events for over 60 years. It is a midsize employer with a collaborative culture that values diversity, recognition, and professional growth.
Provide customer service support for business requests via phone, email, and online portal.
Process orders, returns, replacements, credits, and provide pricing and availability information.
Document service requests in CRM and monitor follow-ups to ensure timely resolution.
Allegion specializes in security around the doorway and beyond with over 14,000 employees globally. The company is committed to building a diverse and inclusive workplace and has been recognized with the Gallup Exceptional Workplace Award.
Enter, update, and maintain customer information in company systems
Contact customers via phone or email to respond to inquiries and resolve routine questions
Maintain accurate records of customer interactions and work on assigned projects
CRC Benefits is an industry leading provider of benefits services. The company has a culture based on inclusion, trust, collaboration, and innovation, and has earned a Top Workplaces USA award three years in a row.
Acts as the first point of contact for customer requests related to commercial audits and workers' compensation policies.
Establishes and maintains professional relationships with external and internal customers.
Completes research, coordinates with departments, and documents transactions accurately.
Liberty Mutual provides insurance and related services, including premium audit and workers' compensation support. The company is a large, global insurer with a culture that values inclusion, support, and professional development.
Provide daily phone coverage for the Notice of Loss 800 number and set up claim first notices.
Keep accurate records of customer interactions and provide timely answers to routine claim inquiries.
Serve as a customer advocate and embrace Pete's Principles to deliver outstanding customer experience.
Travel Insured International is a leading travel insurance provider with more than 30 years in business, offering travel protection plans to consumers and agency partners. As part of Crum & Forster's Specialty Business Unit, the company fosters a dynamic, ambitious, and inclusive work environment focused on career development and community support.
Assist internal and external customers via phone and electronic channels to obtain missing information for test sample processing.
Support sales team with account setup, kit orders, and tracking, and escalate unresolved issues as needed.
Maintain knowledge of genetic tests, HIPAA compliance, and document all customer interactions thoroughly.
Natera is a global leader in cell-free DNA testing, dedicated to oncology, women’s health, and organ health. The team consists of highly dedicated professionals from world-class institutions who care deeply for their work and each other.
Communicate with members via phone and email, providing empathetic support and solutions.
Accurately document interactions and collaborate with the team to share best practices.
Handle a high volume of inbound calls with a solution mindset and people-focused approach.
Achieve is a leading digital personal finance company helping people move from struggling to thriving with personalized financial solutions. We have over 3,000 employees in mostly hybrid and remote roles across the United States, with a culture focused on empathy and inclusion.
Process internal and external customer inquiries via phone, email, and other channels, resolving issues and ensuring order accuracy.
Collaborate with sales, freight, and order management teams to de-escalate conflicts and provide timely solutions.
Maintain a proactive, problem-solving mindset in a fast-paced remote environment, multitasking across calls, emails, and meetings.
Advanced Drainage Systems is a leading manufacturer of stormwater and onsite septic wastewater solutions, committed to sustainability and innovation. With a vast manufacturing and distribution network, we foster a culture where diverse perspectives drive better ideas, ensuring every employee feels valued, heard, and empowered to make an impact.
Assist customers via phone, email, or chat with professional and friendly service.
Resolve customer concerns with empathy and maintain accurate records.
Meet quality and productivity goals while collaborating with internal teams.
MCI is a tech-enabled business services company providing customer experience, BPO, and cloud solutions across multiple industries. With over 10,000 employees, they foster a culture of career growth and continuous learning.
Respond to inbound and outbound calls to address customer inquiries about benefits and claims in a polite manner.
Forward inquiries as directed for priority resolution and document each encounter in the tracking system.
Multi-task in several computer applications while holding a conversation with a customer.
We are focused on delivering engaging interactions and positive experiences that leave a lasting impression. We are an equal opportunity employer committed to creating job opportunities and helping people pursue their total vocation.
Foster positive customer relationships through day to day interaction
Respond to high priority voice and email requests
Provide status updates on orders
Clear Capital provides valuation products for the real estate industry, aiming to exceed customer expectations. The company emphasizes a culture of integrity, kindness, and attention to detail, with programs to celebrate tenure and career development.
Conduct administrative intake and scripted clinical intake of calls, providing quality customer service to providers and staff.
Collect and enter confidential information with high confidentiality, maintaining high-quality documentation standards.
Meet key performance indicators like Average Talk Time and quality, while adhering to HIPAA and regulatory standards.
WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving over 700 clients across 10 industries. With operations in 13 countries and more than 66,000 employees, WNS combines scale, expertise, and execution to create meaningful, measurable impact.
Deliver professional and courteous service via phone, email, or web inquiries.
Identify opportunities for upselling and cross-selling to meet client needs.
Collaborate with team members and leadership to support customers throughout the full policy cycle.
Sutherland is a global digital transformation company that helps clients achieve greater agility and transform automated customer experiences. With over 35 years in business and a Great Place to Work certification, they foster a culture of problem-solving, relationship-building, and career growth.
Assist customers with their needs and resolve inquiries via phone, chat, and email.
Document technical issues and maintain detailed interaction records for future reference.
Proactively resolve concerns to drive satisfaction and foster long-term loyalty.
Qualfon helps people pursue their total vocation and create career opportunities. It is a values-driven organization with programs like Qualfon University and free access to learning platforms, supporting employees' growth.
Handle customer inquiries with professionalism and active listening.
Work with confidential information and aim for first-call resolution.
Track interactions and provide feedback for continuous improvement.
TP is a leading global provider of digital business services. They have a global workforce of 500,000 across 300 languages and prioritize a culture of inclusion and diversity.
Respond to customer inquiries via phone and email, providing product and service information.
Assist customers with scheduling repairs/services and collect data accurately.
High School Diploma or equivalent, excellent communication skills, and prior customer service or call center experience required.
Bellows Plumbing, Heating, Cooling & Electrical is a family-owned business with 40+ years of history serving the community with pride and integrity. They foster a culture rooted in respect, growth, and teamwork, where your voice matters.