Customer Experience Associate

Responsibilities:

• Deals directly with internal and external customers via telephone and electronic channels to obtain missing information for processing test samples.
• Communicates test status, resends results, and schedules mobile phlebotomy requests.
• Supports sales team with account setup, kit orders, and tracking.

Qualifications:

• High School degree or equivalent; two- or four-year degree preferred.
• At least 2 years of customer service experience; multi-lingual skills are a strong plus.
• Intermediate proficiency with Microsoft Office and Google Suite.

Our Opportunity:

• Natera is a global leader in cell-free DNA testing, committed to personalized genetic testing and diagnostics.
• The team consists of highly dedicated professionals from world-class institutions.
• We offer competitive benefits including medical, dental, vision, life, disability, 401k, and more.