Customer Success Representative

Position Summary:

• Provide top-notch support to physicians, lab personnel, and hospital administrators.
• Liaise with Medical Affairs and production lab for test result and sample processing issues.
• Support field sales team members and handle customer needs.

Why Join Us:

• Work at the edge of infectious disease diagnostics using genomic sequencing and machine learning.
• See direct life-changing impact of your work on patients.
• Tap into advanced technologies to solve unprecedented challenges.

Requirements:

• Bachelor’s in Biological Sciences preferred.
• 3+ years customer support in healthcare, telephone-based experience required.
• Experience with hospital labs, clinicians, Zendesk, and Salesforce preferred.

Personal Qualifications:

• Professional and knowledgeable handling of customer contacts.
• Ability to work independently and handle PHI with excellence.
• Strong verbal and written communication skills; basic Office and G Suite skills.