Source Job

• Respond to client inquiries and provide timely updates on prescription status
• Monitor prescription workflows and proactively flag delays or discrepancies
• Assist with reshipments and coordinate issue resolution with internal teams

Precision Medicine is revolutionizing healthcare by providing accessible, personalized, and efficient healthcare solutions. They have a dynamic team that values expertise, ideas, and diverse perspectives, fostering an environment for innovation and meaningful impact on patient care.

• Handle high volume of user support requests via email, phone, and social media.
• Triage incoming issues, accurately diagnose, and escalate bugs to engineering team.
• Act as advocate for users, identify trends to enhance support process.

Promenade is a software company that helps local businesses with online and offline solutions, specializing in floral and food industries. The company is profitable, rapidly growing, and backed by top investors, with a fun, fast-paced culture.

• Resolve clinic inquiries via phone, email, and chat, coordinating cross-functionally to troubleshoot orders and escalations.
• Assist clinics with product selection, ordering guidance, and documentation to ensure smooth workflows.
• Act as a voice for clinics and patients, delivering high-empathy communication and advocating for process improvements.

We are building the modern software infrastructure to make hospital-quality care accessible everywhere. We're a well-funded Series C company backed by General Catalyst, SignalFire, and Sapphire Ventures, growing fast and driven by our mission.

• Handle patient inquiries via phone, email, and SMS, providing status updates and technical support.
• Navigate multiple software systems and use a knowledgebase to resolve issues quickly.
• Achieve performance metrics including CSAT scores and error rates within 90 days.

Phil is a health-tech startup that provides a patient support platform for prescription management. It is a fast-growing company with a remote-first culture.

• Serve as the first point of contact for end user inquiries, providing timely support via email and chat.
• Troubleshoot technical issues related to the application, distinguishing user errors from system problems.
• Investigate problems using documentation and historical knowledge, escalating only when necessary.

SmarterDx is transforming health systems by using clinical AI to capture the full value of patient care, helping hospitals recover earned revenue and improve quality metrics. As a Smartian, you'll join a mission-driven team building technology to make healthcare more accurate and sustainable.

• Serve as the initial point of contact for end user inquiries, providing timely support via email, chat, and Slack.
• Troubleshoot and resolve technical issues related to the application, distinguishing between user errors and system-level problems.
• Own client issues from intake through resolution, ensuring every interaction moves the issue meaningfully forward.

SmarterDx uses clinical AI to help health systems capture the full value of patient care by analyzing EHR data for revenue cycle teams. The company is a remote-first team with a mission-driven culture and offers benefits like unlimited PTO and parental leave.

• Provide exceptional customer service to patients, labs, and pharmacies via phone and chat.
• Develop deep product knowledge to address inquiries about treatments and appointments.
• Maintain accurate records of interactions and escalate issues as needed.

Honeydew provides a platform connecting patients to licensed dermatologists and FDA-approved treatments for skin diseases. They have helped over 40,000 patients and are growing rapidly with a mission-driven team.

• Provide timely technical support, guidance, and platform education to patients via email and phone.
• Use patient feedback to help shape the future of the PocketHealth platform.
• Work collaboratively in a fast-paced startup environment to support over 2 million patients.

PocketHealth is a patient-centric platform that enables hospitals and clinics across North America to share imaging records digitally with patients, instantly and securely. The company serves over 800 hospitals and clinics and has a fast-paced startup culture that values empathy, diversity, and inclusion.

• Serve as a strong advocate for customers and end users, representing their needs within the organization.
• Build trusted day-to-day relationships with customer stakeholders and ensure they fully leverage Lightning Bolt Scheduling.
• Lead process improvement and optimization initiatives that drive measurable value for customers.

PerfectServe is a leading provider of clinical communication and physician scheduling solutions in the health IT space. The company has 400+ employees, 30,000+ customers, and $100M+ in annual revenue, fostering a collaborative culture focused on innovation.

• Provide exceptional customer service across email, chat, and social media to support and nurture user relationships.
• Respond to user complaints and inquiries, practicing conflict resolution and effective communication.
• Assist Regulatory Operations and Compliance with ad hoc requests and fraud reviews.

Sleeper is a sports-focused games platform with messaging at its core, creating a digital playground for sports fans. The company is young and energetic with a small, passionate team focused on quality over quantity.

• Act as primary support contact, managing Intercom Livechat and troubleshooting product issues.
• Provision accounts, manage permissions, and assign or refresh sales territories.
• Build and grow the help center, automation, and knowledge base to enable customer self-service.

We empower MedTech commercial teams with data, insights, and tools to deliver life-changing medical innovations. We're a remote-first startup building an intuitive revenue acceleration platform for medical device and diagnostic sales professionals.

• Act as the first point of contact for members, providing white-glove concierge support for their health journey.
• Handle tasks like scheduling blood draws, orienting members to the platform, and ensuring seamless, empathetic interactions.
• Thrive in a fast-paced startup environment, delivering outstanding support with critical thinking and a solutions-focused approach.

Superpower is a new health system on a mission to extend and enhance human life, starting with lab testing, data aggregation, and AI. The company has grown 10x over the past 6 months while halving CAC, and is now gearing up for hyper growth with a global team.

• Manage customer relationships and support the field sales team to resolve issues and drive satisfaction.
• Perform sales and administrative tasks, negotiate contracts, and present solutions to customers.
• Work with the field sales team on customer roadmap and renewal strategy, spending majority of time at customer sites.

McKesson is a Fortune 10 healthcare company that delivers insights, products, and services to make quality care more accessible and affordable. As a Fortune 10 company with thousands of employees, we foster a culture of growth, impact, and empowerment, focusing on the health and well-being of our people and communities.

• Conduct validation studies on Chemistry and Immunoassay diagnostic instruments for customer laboratories.
• Provide onsite and remote technical support, training, and troubleshooting for assay and quality-control issues.
• Collaborate with internal teams and travel extensively to support customers across the Northeastern US.

They provide Chemistry and Immunoassay diagnostic instrumentation and support services to healthcare laboratories. Their culture emphasizes customer education, technical validation, and collaborative teamwork across field service, sales, and training teams.

• Support AlertMedia customers by assessing inbound tickets and live chats regarding technical issues and account questions.
• Communicate with professionalism and empathy to resolve customer issues and ensure a world-class experience.
• Collaborate with team members and escalate advanced cases as needed to the appropriate teams.

AlertMedia helps organizations protect their people and businesses through all phases of an emergency. We are a Best Places to Work company 10 years running, with a collaborative and inclusive culture focused on keeping people safe.

• Provide scientific and technical support to increase customer utilization of DNAnexus solutions.
• Troubleshoot complex scientific and technical issues while developing customer-facing documentation.
• Participate in weekend on-call emergency duty and collaborate across teams to ensure customer success.

DNAnexus is an enterprise orchestration platform for precision health, pioneering cloud-based omics and bioinformatics for life sciences. The company has a passionate team of scientists, engineers, and compliance specialists dedicated to accelerating scientific discovery and improving healthcare.

• Follow stringent data security policies while handling sensitive user information.
• Work with users by phone and email, responding promptly to inquiries and resolving questions.
• Authenticate, upload, and process user authorization forms and verification requests.

Experian is a global data and technology company that powers opportunities across markets like financial services and healthcare. With 25,200 employees in 32 countries, it has a people-first, inclusive culture recognized as a top workplace.

• Answer inbound patient calls promptly, document in EMR, and route to appropriate departments.
• Make outbound calls for scheduling, follow-ups, and targeted campaigns while maintaining HIPAA compliance.
• Meet performance metrics like handle rate and SLA adherence while collaborating with clinical teams.

Accompany Health is a primary, behavioral, and social care provider for patients with complex needs, offering at-home and virtual care with 24/7 support. The company is distributed across the US, with a mission-driven, empathetic care team and a startup culture.

• Handle incoming calls with professional phone etiquette, triaging issues and resolving concerns promptly.
• Identify and document member, pharmacy, and medical claims concerns, escalating to appropriate teams.
• Communicate effectively with internal and external customers to ensure first-call resolution and quality care.

Judi Health is a health technology company providing benefit administration solutions to employers, unions, and health plans. We are an intelligence platform powering benefits plans for millions of Americans, focused on operational efficiency and service.

• Serve as the first point of technical ownership for customer-reported issues, triaging tickets from intake to closure while coordinating specialist teams as needed.
• Diagnose and resolve issues through configuration changes, workarounds, and collaboration with customers, documenting knowledge for continuous improvement.
• Maintain clear communication with customers and contribute to trend analysis and process enhancements to support product feedback.

Sapio Sciences accelerates scientific discovery with a unified lab informatics platform integrating ELN, LIMS, and data management. The company is a collaborative, inclusive team that values innovation and quality.