Salesforce Support & Onboarding Lead

Key Responsibilities:

• Act as the escalation point for complex customer support issues, working directly on tickets and providing timely solutions.
• Lead customer onboarding from initial call through configuration and go-live, adapting implementation timelines to each customer's needs.
• Develop repeatable onboarding processes that improve consistency, efficiency, and the overall customer experience.

Requirements:

• At least 5 years in a customer-facing role, with 3+ years hands-on Salesforce administration experience.
• Hands-on experience with Salesforce Flows, SOQL, and custom objects, plus current Salesforce certification.
• Strong communication, documentation, and project management skills, with ability to manage multiple priorities.

Benefits:

• Annual salary of $85,000–$95,000 with medical, dental, and vision insurance after 90 days.
• Unlimited paid time off after 90 days, 9 paid holidays, and paid maternity and paternity leave.
• Fully remote work environment with annual salary reviews and 401(k) available after 90 days.