Customer Support Representative - Resware

About the Role:

• Provide value to customers of the Resware product by making it easier for them to operate our software.
• Resolve customer issues efficiently with empathy and natural education.
• Act as a feedback mechanism for product improvement.

Responsibilities:

• Provide timely and highly satisfactory customer service including identifying issues and recommending solutions.
• Assist with testing and troubleshooting issues and translate between customers and technical teams.
• Offer focused training on proper software use.
• Maintain productivity and quality standards and steward sensitive customer information.

Your Background:

• You’ve worked directly in the real estate, title, and escrow business with 1 to 2 years of industry experience.
• Excellent organization, interpersonal, and communication skills.
• Strong software skills and customer service/support experience via phone and email.

Why Qualia:

• Work with mission-driven coworkers passionate about technology.
• Comprehensive benefits including health plans, 401k, and flexible time off.
• Robust onboarding, biweekly all hands, and virtual events.