Own post-implementation customer journeys for a portfolio of accounts.
Proactively monitor customer health and orchestrate interventions before issues escalate into churn risks.
Lead Quarterly Business Reviews (QBRs) that demonstrate ROI, identify expansion opportunities, and strengthen executive relationships.

What you’ll bring to the role:

5-8 years in customer success, account management, or consulting within B2B SaaS.
Exceptional stakeholder orchestration skills: Navigate multi-layered organisations, influence without authority, and craft compelling narratives for diverse audiences.
Strategic thinker with bias to action: Balance long-term vision with tactical execution; make decisions with 70% data, zoom in/out as needed.

Zinier

Zinier empowers frontline workers and those supporting them to achieve greater productivity. They are a remote-first, global team headquartered in Silicon Valley with a hybrid workforce across Europe, the United States, Singapore, and Bangalore, India.

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