Source Job

• Monitor and respond to incidents, alarms, and customer requests.
• Perform initial troubleshooting for Cisco CUCM, Unity Connection, gateways, SIP trunks, and devices.
• Execute routine MACDs including users, devices, extensions, call queues, and auto attendants.

NWN is the leading AI-powered technology solutions provider for North America's most innovative public and private organizations. They are a high-performance, high-integrity team of 1,000+ experts committed to a customer-obsessed culture.

• Provide expert technical support, installation, maintenance, and repair of Brainlab systems at hospitals and clinical sites.
• Deliver remote and on-site troubleshooting, diagnostics, upgrades, and proactive service checks.
• Collaborate with sales, engineering, and clinical support teams to ensure a seamless customer experience.

Brainlab develops, manufactures, and markets software-driven medical technology that enables improved, more-efficient, less-invasive patient treatments. Founded in 1989, the company employs around 2,400 dedicated people across 25 locations worldwide.

• Implement and support enterprise voice platforms including Cisco, Avaya, Five9, and Microsoft Teams.
• Troubleshoot voice issues and perform incident triage using tools like Wireshark and Aternity.
• Manage ServiceNow queues and support carrier integrations and SIP trunking.

BETSOL accelerates cloud transformation for enterprises with AI and cloud-native solutions. They maintain a 2x industry average net promoter score and hold multiple engineering patents, with offices in the US and India.

• Troubleshoot and resolve customer-reported issues across Avaya Aura platforms, working within defined SLA timelines.
• Collect and analyze packet trace data to perform in-depth root-cause analysis for VoIP call quality and infrastructure issues.
• Configure and support Avaya Media Servers, gateways, and ancillary components while participating in on-call rotation.

Anovia is a trusted telecommunications outsourcing partner to Fortune 500 and Fortune 1000 companies, specializing in workflow, technical support, and multilingual services. With over 200 professionals globally, they foster a collaborative, close-knit technical culture focused on reliability and continuous improvement.

• Provide technical support and troubleshoot a wide range of client issues via email.
• Collaborate with internal teams to escalate issues and implement resolution plans.
• Write documentation, monitor system logs, and assist with testing and validation.

Instructure creates intuitive products that simplify learning and personal development. They foster a culture of inclusivity, support, and meaningful connection, with a global team and a focus on employee growth.

• Recruit and schedule interviews with respondents for market research projects in the Nordic and Benelux regions.
• Build and maintain panel member relationships through phone and email to achieve registration and engagement targets.
• Handle respondent inquiries and troubleshoot issues while ensuring high-quality support and data quality.

M3 is a Japanese global leader providing innovative technological and research solutions to the healthcare industry. The company has over 5.8 million physician members globally and was ranked in Forbes' Global 2000 list in 2020.

• Support the sales team by delivering technical demonstrations and proof of concepts.
• Research, analyze, and present solutions that show customers the value of ConnectWise products.
• Act as a technical expert, providing training and feedback for product development.

ConnectWise is a community-driven software company dedicated to the success of technology solution providers. With over 3,000 colleagues across North America, EMEA, and APAC, they foster an inclusive, positive culture that values unique contributions.

• Serve as the initial point of contact for Talkdesk’s platform issues, capturing incident details and classifying impact and severity.
• Provide support for Reporting, Workforce Management, and Quality Management applications, including triage, configuration, and troubleshooting.
• Maintain rigorous ticketing hygiene, SLA compliance, and knowledge base maintenance while communicating with government or education customers.

Talkdesk is a global leader in Customer Experience Automation (CXA) using AI to transform customer interactions. The company has a large, diverse team of innovators and has been recognized on the Forbes Cloud 100 for seven consecutive years.

• Provide Tier 2 technical support for complex issues related to hardware, software, networking, and POS/KDS systems.
• Perform in-depth technical analysis, log review, and remote diagnostics to resolve escalated incidents.
• Contribute to problem management by identifying root causes and implementing preventive measures.

Unisys is a global technology solutions company providing cloud, AI, digital workplace, logistics, and enterprise computing. With a history spanning over 150 years, it serves leading organizations and emphasizes innovation and equality.

• Own inbound support across voice, chat, and email, ensuring customers get fast, helpful answers.
• Manage cases end-to-end, including triage, prioritization, follow-ups, and clear closure.
• Partner closely with Technical Support on complex issues and handle escalations calmly.

Voize builds an AI companion that frees nurses from administrative work, giving them more time for patient care. It's a fast-growing startup backed by $50M Series A, trusted by over 75,000 nurses and 1,100+ care facilities.

• Administer enterprise voice platforms (Cisco, Teams, Avaya, Five9) for provisioning and service requests.
• Manage ServiceNow queues, tickets, and user workflows for telecom lifecycle activities.
• Provide end-user support and collaborate with IT, vendors, and teams during Eastern business hours.

BETSOL engineers AI-powered enterprise solutions, accelerating cloud transformation for businesses across 17+ countries. With a nimble team, they hold patents and industry awards, maintaining a NPS 2x the industry average.

• Provide advanced technical and escalation support for enterprise imaging and multifunction printer products.
• Deliver formal training, certification programs, and on-site consultation to dealers, distributors, and customers.
• Identify technical trends, document issues, and recommend improvements to service performance and customer satisfaction.

The company is a global technology provider specializing in enterprise imaging and networked products, offering technical service and training. It operates with a focus on customer relationships, professional development, and service excellence across a broad regional territory.

• Provide application support to customers and internal users, troubleshooting and resolving issues.
• Document problems, maintain knowledge bases, and escalate complex issues to Engineering or Product teams.
• Test product fixes and guide users through workflows, features, and troubleshooting steps.

CerebriOS is a software company building B2B SaaS products that help businesses make better decisions and streamline operations. It offers a remote-first working environment, professional development opportunities, and a benefits package.

• Lead and coordinate new Voice, Chat, SMS, and Video infrastructure deployments
• Provide high-level operational support and resolve escalated incidents
• Monitor infrastructure capacity and ensure compliance with change management policies.

Vibrant Emotional Health delivers mental health support and services through technology-enabled platforms and community programs. For over 50 years, they have been dedicated to making emotional wellness a reality for everyone.

• Provide strategic email, phone, and video support to employers, students, and career services users.
• Troubleshoot technical issues, build custom reports, and resolve a high volume of tickets and calls daily.
• Collaborate with Support, Success, and Product teams to improve the customer experience and operations.

Handshake is a career network that connects millions of students and employers, and now runs Handshake AI to build data products for frontier labs. It's a fast-growing startup with a ~$1B run rate and a mission-driven, collaborative culture.

• Design integrated AV systems for conference rooms, auditoriums, and other facility types.
• Produce construction documents including signal flow diagrams, rack layouts, and specifications.
• Coordinate with architects, IT teams, and AV integrators throughout the full project lifecycle.

TEECOM is a fully remote consulting firm that designs integrated AV systems for a wide range of industries and facility types. With teams across the US, UK, and India, they emphasize structured documentation and mentorship to develop their employees.

• Provide friendly, professional, and timely support to customers via phone.
• Use proprietary technology to connect customers with service providers.
• Assess customer needs, build rapport, and deliver tailored solutions.

HONK is transforming the towing and roadside assistance industry by turning high-stress automotive moments into seamless, brand-enhancing experiences. They are a remote-first company with a diverse and passionate community, committed to inclusivity and collaboration.

• Provides technical support to partners via email, phone, chat, and remote sessions to diagnose and resolve product issues.
• Monitors backup, off-site, and critical service failure events, investigating and escalating incidents as needed.
• Maintains a knowledge base of products and services, documents interactions, and identifies trending issues for leadership and development.

ConnectWise is a global software company that helps over 45,000 technology solution providers manage their businesses, sell efficiently, automate service delivery, and remotely control technology. With over 3,000 colleagues across North America, EMEA, and APAC, the company fosters an inclusive, positive culture that values diverse perspectives and skills.

• Act as the primary conduit between legal/regulatory findings and the Core Network team, translating regional mandates into clear functional requirements.
• Lead requirement discovery workshops with local MNOs, regulators, and internal teams to define scope, priorities, and implementation approach.
• Define acceptance criteria, test scenarios, and sign-off requirements to ensure technical delivery satisfies specific regulatory hurdles.

Airalo is the world's first eSIM store, helping travelers access affordable mobile data in 200+ countries. With a team of 400+ people across 60+ countries, they value trust, ownership, and freedom from bureaucracy.

• You will be the technical troubleshooter helping customers unblock issues and debug integration problems.
• You will respond to support tickets, own issues from investigation to resolution, and collaborate with Customer Success Managers.
• You will build and maintain a knowledge base, track support patterns, and proactively help customers avoid pitfalls.

EULER is an AI-native PRM for modern partnership teams, replacing manual work and making partner revenue scalable. The company grew 600% YoY, serves industry leaders like Anthropic and Starlink, and has a fast-moving, intentional culture focused on delivering real value.