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About the Job:
- Twilio seeks an Operations Specialist to manage global phone number operations.
- You will work with customers to port numbers and procure short codes.
Responsibilities:
- Provide support via email and resolve basic-to-intermediate issues.
- Respond to advanced questions and log customer interactions.
- Manage complex issues transparently and collaborate with partners.
Qualifications:
- 2-4 years in operations with global customers, preferably eCommerce or Telecom.
- Basic SQL, APIs, and data analytics skills; detail-oriented.
- Excellent communication, time management, and flexibility for rotational shifts.
Twilio
We shape the future of communications, serving hundreds of thousands of businesses and empowering millions of developers. We are a remote-first company with a culture of connection and global inclusion, making a global impact each day.