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Role:
- Provide technical support for Twilio's Programmable Messaging product.
- Serve as the voice of Twilio to customers and partners.
- Troubleshoot complex issues via phone, email, and chat.
Responsibilities:
- Resolve customer requests and manage escalations with carrier partners.
- Contribute to documentation and report bugs using JIRA.
- Collaborate with teammates and product engineers on improvements.
Qualifications:
- 3+ years in a client-facing technical role supporting REST APIs.
- Strong understanding of web and telecom technology stacks.
- Excellent communication and problem-solving skills.
Location and Benefits:
- Remote position based in India with flexible work schedule.
- Competitive pay, generous time off, and ample parental leave.
- Healthcare and retirement savings program included.
Twilio
Twilio delivers innovative communication solutions to businesses and developers worldwide. The company fosters a remote-first culture with a strong emphasis on connection and global inclusion.