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Responsibilities:
- Address customer issues with technical and diplomatic skills, providing feedback to product and engineering teams.
- Resolve complex problems with customers' and partners' developers, architects, and support personnel.
- Analyze customer trends, file JIRAs, and collaborate via Slack to improve support processes.
Qualifications:
- 6 to 10+ years relevant experience with RESTful technology and cloud solutions.
- Troubleshoot server-side code (Java, Node.js, PHP, C#, Python) and client-side JavaScript (React, Redux).
- Skilled in network troubleshooting (TCP/UDP, SSL/TLS) and communicating technical issues to diverse audiences.
What We Offer:
- Competitive pay with estimated annual salary range based on location, plus equity and bonus potential.
- Generous time off including paid sick time, personal time off, and paid parental leave.
- Health care insurance, 401(k) retirement account, and remote-first work culture.
Twilio
We are shaping the future of communications by delivering innovative solutions to hundreds of thousands of businesses and empowering millions of developers worldwide. We are a remote-first company with a strong culture of connection and global inclusion, employing a vibrant and diverse team.