Provide technical support for Twilio's Voice, Platform Application, and Segment products, acting as the voice of Twilio to customers and partners.
Troubleshoot complex API, SDK, and network issues while collaborating with product and engineering teams via Slack and JIRA.
Assist in process improvements and support customers on a rostered schedule that includes weekends and holidays.
Twilio is a cloud communications platform that delivers innovative solutions through APIs for hundreds of thousands of businesses. The company is remote-first with a culture of connection, global inclusion, and diverse experiences.
Administer phone extensions, voicemail, call queues, and automated greetings.
Troubleshoot phone system issues and coordinate with vendors and internal teams.
Manage call recording access and system programming for reliability.
Connection is a leading provider of IT solutions, helping organizations leverage technology to achieve business goals. As a top VAR, the company employs a diverse team with a focus on innovation, collaboration, and supporting customers through hardware, software, cloud, and services.
Work on support cases from wholesale providers and resolve complex customer requests.
Assist customers with troubleshooting message deliverability and manage carrier escalations.
Collaborate with product and engineering teams via Slack to improve processes.
Twilio delivers innovative communication solutions to businesses and developers worldwide. The company fosters a remote-first culture with a strong emphasis on connection and global inclusion.
Provide product support for a wide range of customer inquiries via phone, email, social media, and chat.
Resolve complex support problems, escalate issues as necessary, and ensure Support SLAs and CSAT goals are consistently met.
Mentor newer team members, contribute to knowledge base content, and improve existing processes and procedures.
Twilio delivers innovative communication solutions to hundreds of thousands of businesses and empowers millions of developers to craft personalized customer experiences. The company is remote-first with a strong culture of connection and global inclusion, where a diverse team makes a global impact each day.
Act as a customer-facing liaison, handling phone and email inquiries with professionalism.
Keep systems updated with detailed notes to guide future client interactions.
Collaborate with Senior Account Managers on problem-solving and conflict resolution.
OPENLANE is a technology company building a digital marketplace for used vehicles, providing data-driven insights to make wholesale easy. It has about 5,000 employees and a culture of curiosity, collaboration, and entrepreneurial spirit.
Provide real-time customer support via email and phone
Manage and resolve inquiries while maintaining accurate records
Escalate complex issues and meet response time, resolution, and satisfaction KPIs
Doola simplifies business formation, payment setup, compliance, and taxes for entrepreneurs. It operates in a fast-paced startup environment with a collaborative and supportive team culture.
Provide customer support to nonprofits, schools, and libraries across multiple channels and work each issue through resolution.
Onboard new accounts, train customers on products and services, and process orders and account transactions.
Document workflows in CRM, track key metrics, and prepare reports for the Senior Manager of Operations.
Mission Telecom is a nonprofit wireless broadband provider and grantmaking foundation that partners with nonprofits, schools, and libraries to close the digital divide. The company fosters an environment of innovation, collaboration, and purpose-driven work.
Provide first-level technical support for hardware, software, and networking issues via phone, email, and chat.
Manage and document customer cases in a CRM system while owning resolution and escalation.
Collaborate with internal teams and develop technical expertise to meet service quality targets.
Poly is a technology company specializing in communication devices and collaboration solutions. It provides a structured, international work environment focused on customer satisfaction and professional growth.
Administer and maintain Zoom Phone and Zoom Workplace, including call queues, auto receptionists, IVR, and call routing.
Monitor telephony performance, troubleshoot issues, and provide actionable insights and reports to business leaders.
Ensure compliance with HIPAA, HITRUST, and internal policies while collaborating with IT, Training, and Analytics teams.
A healthcare-focused organization providing unified communications and telephony systems to support business operations. The company operates in a remote-first environment and emphasizes cross-functional collaboration, professional development, and meaningful impact.
Investigate escalated technical issues across Aircall's platform including integrations, APIs, telephony, messaging, and AI features.
Lead live troubleshooting sessions with customers and translate complex findings into clear explanations.
Work with Product, Engineering, and external partners to diagnose bugs and support internal enablement.
Aircall is an AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue and resolve issues faster. The company is a fast-scaling, product-driven unicorn with offices across the globe and a collaborative, execution-focused culture.
Collaborate with carriers and IT teams to ensure reliable communication for patient care.
LUX Infusion is reimagining infusion care to be more human, supportive, and connected, guiding patients through complex therapies. It is a clinician-led, U.S.-based organization with an IDEA-centered culture.
Oversee day-to-day call center operations and business planning, ensuring staff safety, operational efficiency, and service quality.
Assume accountability for delivering value-added operations management services for approximately 500-1,000 agents.
Develop and implement operational practices that promote high employee morale and strong employer-employee-client relationships.
TP is a leading global provider of digital business services, partnering with prominent brands to optimize operations through technology and sustainable practices. With a global workforce of 500,000 across 300 languages, TP promotes a culture of inclusion and diversity with limitless career advancement.
Follow provided scripts and log call outcomes accurately
Manage your own schedule to take on flexible calling volume
Terac is building the world's largest pool of vetted human experts for AI, helping researchers and product teams recruit, screen, and pay study participants. As a growing contractor network, Terac offers flexible remote calling opportunities for self-motivated individuals.
Use strong technical and diplomatic skills to address customer issues and provide feedback to product and engineering teams.
Work with customers' and partners' developers, architects, and support personnel to resolve complex problems with potentially costly consequences.
Collaborate via Slack and file JIRAs to report reproducible bugs, while analyzing customer trends to improve support processes.
We are shaping the future of communications by delivering innovative solutions to hundreds of thousands of businesses and empowering millions of developers worldwide. We are a remote-first company with a strong culture of connection and global inclusion, employing a vibrant and diverse team.
Administer, configure, and maintain enterprise service center and CCaaS platforms, including user provisioning, skills-based routing, and IVR workflows.
Provide daily production support and incident resolution for telephony, digital channels, call recordings, and platform access issues.
Partner with cross-functional teams to design and deploy telephony configurations, execute change management and UAT, and maintain technical documentation.
Equip is the leading virtual, evidence-based eating disorder treatment program ensuring access to treatment. Founded in 2019, Equip is fully virtual with a diverse, passionate team recognized as one of Time's most influential companies of 2023.
Investigate fraudulent misuse and billing discrepancies such as Artificially Inflated Traffic and rate differences.
Negotiate dispute resolutions with customers and carriers, owning the end-to-end lifecycle from intake to documentation.
Build dashboards and analyze call/messaging data to uncover root causes and drive action.
Twilio is a communications platform that delivers innovative solutions to hundreds of thousands of businesses and empowers millions of developers to craft personalized customer experiences. The company is remote-first and values connection, global inclusion, and Twilio Magic culture.
Act as the first point of contact for customers via email, chat, and phone.
Keep the call queue and video waiting room organized, and schedule appointments.
Learn CRM tools, spreadsheets, and product knowledge to support customer needs.
HighLevel is a cloud-based all-in-one white-label marketing and sales platform that empowers agencies and businesses to grow. With over 2,000 team members across 15+ countries, it operates as a global remote-first community focused on creativity, collaboration, and impact.
Own end-to-end processing of customer registration requests across platforms, ensuring accurate data capture and validation.
Track and report registration activities, building dashboards and flagging at-risk or delayed registrations.
Drive process improvements and collaborate with TAMs, CSMs, and cross-functional teams to streamline onboarding.
Vonage is a global cloud communications leader, providing programmable APIs, unified communications, and contact center solutions. It operates in the $10B+ communications API market and empowers brands like Airbnb, Viber, WhatsApp, and Snapchat with a diverse and innovative culture.
Manage cross-functional projects from planning through execution.
Coordinate with Product, Engineering, and Operations to align priorities.
Leverage AI and automation to streamline project workflows.
Telnyx builds a private, global, multi-cloud IP network and APIs for seamless interconnection. It is a financially stable, profitable company that fosters continuous learning and growth.
Drive new customer acquisition and close new business opportunities across Twilio's messaging, voice, and email products.
Own highly analytical and consultative sales cycles to win business in competitive vendor sourcing, focusing on the Financial Services vertical.
Partner cross-functionally with sales, product, and finance to develop territory strategies and maintain an accurate pipeline using Salesforce.
We shape the future of communications by delivering innovative solutions to hundreds of thousands of businesses and empowering millions of developers worldwide. We are a remote-first company with a strong culture of connection and global inclusion, committed to making work rewarding for every Teammate.