Administer, configure, and maintain enterprise service center and CCaaS platforms, including user provisioning, skills-based routing, and IVR workflows.
Provide daily production support and incident resolution for telephony, digital channels, call recordings, and platform access issues.
Partner with cross-functional teams to design and deploy telephony configurations, execute change management and UAT, and maintain technical documentation.
Support and maintain AWS-based CCaaS and contact center environments to ensure high availability and reliability.
Monitor, troubleshoot, and resolve production issues using observability tools such as Splunk and Zabbix.
Collaborate with developers and platform owners to enforce logging standards, monitoring best practices, and root cause analysis.
Miratech is a global IT services and consulting company that helps enterprises and start-ups innovate and transform digitally. With nearly 1,000 professionals across 25 countries, it maintains a values-driven culture of 'Relentless Performance' and a 99% project success rate.
Oversee daily operations across BPO vendor partners, monitoring queue performance, SLA adherence, and staffing levels.
Own the Care technology stack, including Zendesk, Amazon Connect, and workforce management tooling.
Drive quality, learning, and process documentation to deliver high-quality member care at scale.
evermore is a technology company that administers Smart Benefits, connecting people to products and services they need to live healthier lives. It is a Series B stage company backed by leading investors and operates as a remote-first, distributed workforce.
Lead migration of digital contact center workloads from Genesys and LivePerson to Amazon Connect.
Design and implement chat, chatbot, SMS, email, and WhatsApp solutions using Amazon Connect and AWS services.
Develop and integrate custom chat widgets with JWT authentication and collaborate on GenAI-powered solutions.
Miratech is a global IT services and consulting company that supports digital transformation for large enterprises. With nearly 1,000 full-time professionals across 25 countries, it maintains a culture of Relentless Performance and a 99% project success rate.
Serve as the primary point of contact for key client accounts, building and maintaining strong relationships.
Handle onboarding of multiple clients simultaneously while understanding their technical requirements.
Collaborate with internal teams to address client needs and identify upselling opportunities.
Level AI revolutionizes customer engagement by transforming contact centers into strategic assets with its AI-native platform. Founded in 2019, this Series C startup headquartered in Mountain View, California, is consistently updated with the latest AI innovations.
Design, configure, and maintain Zendesk architecture and contact-center infrastructure.
Build and operate cross-system workflows using Tray.ai and approved AI integrations.
Collaborate with Operations, Product, Engineering, Data, Security, and external partners to deliver scalable technical solutions.
Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. With its AI-native platform delivering personalized support across coaching, therapy, medication management, and specialty care, the company reaches more than 170 million people worldwide through leading employers, health plans, and partners.
Lead multi-quarter platform programs spanning cloud, CI/CD, identity, and artifact management.
Set technical direction through design documents and build agreement across Engineering and Security.
Define reliability, alerting, and on-call design while mentoring senior engineers.
PatientPoint is a digital health company that connects patients, providers, and life sciences companies at the moment of care. With a network in 35,000 physician offices and 750 million patient visits annually, it's a 2025 Best Place to Work.
Provide technical support to members via calls, emails, and live chats for app, login, and eligibility issues.
Build positive relationships by going above and beyond with customer service and meeting quality targets.
Identify and escalate priority issues, track tickets, and support physicians on our proprietary application.
Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We break down barriers to provide high-quality, personalized care for every person in every community.
Investigate escalated technical issues across Aircall's platform including integrations, APIs, telephony, messaging, and AI features.
Lead live troubleshooting sessions with customers and translate complex findings into clear explanations.
Work with Product, Engineering, and external partners to diagnose bugs and support internal enablement.
Aircall is an AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue and resolve issues faster. The company is a fast-scaling, product-driven unicorn with offices across the globe and a collaborative, execution-focused culture.
Monitor all IT applications and coordinate incident resolution on a 24x7x365 team.
Manage monitoring tools, create runbooks, and ensure SLAs for maintenance notifications.
Support CI/CD pipelines, SSL/TLS certificates, and security vulnerability patching.
Experian is a global data and technology company powering opportunities across markets like financial services, healthcare, and automotive. We have an amazing team of 25,200 people in 32 countries with a people-first, inclusive culture.
Build and configure DTMF IVR menu trees and call flows on Google Cloud CCAIP using queue hierarchy and routing rules.
Integrate CRM connectors, virtual agent handoff, and CCAIP APIs while testing every menu path and supporting UAT.
Produce configuration documentation, call flow diagrams, and runbooks, following client change control and production processes.
Miratech is a global IT services and consulting company helping enterprises with digital transformation. With nearly 1,000 professionals across 25 countries, it is a values-driven organization known for a Relentless Performance culture and a 99% engagement success rate.
Build and configure DTMF IVR menus, call flows, and routing logic on Google CCAI Platform.
Integrate with CRM systems, virtual agents, and agent desktop components per specifications.
Develop test cases, support UAT, and maintain technical documentation and runbooks.
Miratech is a global IT services and consulting company that helps enterprises with digital transformation. It retains nearly 1000 professionals across 25+ countries and is known for its 'Relentless Performance' culture with a 99% project success rate.
Administer and maintain Zoom Phone and Zoom Workplace, including call queues, auto receptionists, IVR, and call routing.
Monitor telephony performance, troubleshoot issues, and provide actionable insights and reports to business leaders.
Ensure compliance with HIPAA, HITRUST, and internal policies while collaborating with IT, Training, and Analytics teams.
A healthcare-focused organization providing unified communications and telephony systems to support business operations. The company operates in a remote-first environment and emphasizes cross-functional collaboration, professional development, and meaningful impact.
Develop and oversee quality programs to ensure HIPAA compliance and implement training based on audit trends.
Tune AWS Auto-QA prompts to flag quality and compliance risks while reducing AI hallucination.
Analyze interaction logs via SQL, manage HITL QA workflows, and lead process improvements using Lean/Six Sigma.
Vida is a virtual, personalized obesity care provider that uses evidence-based treatment to help patients manage obesity and related conditions. It is trusted by Fortune 100 companies, major national payers and large providers to enable employees to live their healthiest lives.
Provide technical support for Twilio's Voice, Platform Application, and Segment products, acting as the voice of Twilio to customers and partners.
Troubleshoot complex API, SDK, and network issues while collaborating with product and engineering teams via Slack and JIRA.
Assist in process improvements and support customers on a rostered schedule that includes weekends and holidays.
Twilio is a cloud communications platform that delivers innovative solutions through APIs for hundreds of thousands of businesses. The company is remote-first with a culture of connection, global inclusion, and diverse experiences.
Deliver prompt, high-quality IT support across productivity tools, operating systems, and identity management.
Communicate clearly with customers and collaborate with Engineering to improve automation workflows.
Participate in shift rotations as part of a 24/7/365 support operation.
Fixify is building an AI-native IT automation platform that combines technology with a human touch. The company is a remote-first, fast-moving environment where quality and collaboration matter.
Design, build, and operate secure AWS infrastructure following the Well-Architected Framework.
Serve as Linux SME and administer Windows Server, Nutanix, and container platforms like Rancher and ECS Anywhere.
Own SMTP relay, SSL/TLS certificate lifecycle, and support HITRUST and SOC 2 compliance.
Verisys transforms provider data, workforce data, and relationship management for healthcare and life sciences. Serving more than 400 organizations, it is the largest outsourced credentials verification organization in the US and fosters a culture of innovation, community impact, and career growth.
Draft operating model and service transition artifacts, including process definitions, RACI, resolver groups, and SLA/OLA documentation.
Conduct current-state interviews with operations teams and assemble the operational baseline for a contact centre migration to cloud.
Capture decisions, maintain registers, and track service readiness assessments to support a major bank's transformation.
Miratech is a global IT services and consulting company that helps enterprises with digital transformation. The company retains nearly 1000 full-time professionals, operates in over 25 countries, and has a culture of Relentless Performance with a 99% project success rate.
Provide compassionate first-contact support for clients seeking mental health care, conducting needs assessments and risk triage.
Manage high-volume inbound calls, emails, and chats, while navigating CRM tools like Zendesk and Salesforce.
Demonstrate flexibility in working overnight shifts and maintain strong written and verbal communication skills.
Lyra Health is a leading provider of evidence-based mental health care, serving over 20 million people globally through employer and health plan partnerships. The company delivers high-quality care via an AI-powered platform, backed by extensive peer-reviewed research and proven outcomes.
Design and execute test strategies for Amazon Connect contact flows, IVR, and AI agents.
Build and maintain manual and automated test suites using Playwright, Cypress, and Selenium.
Collaborate with engineers and customers to ensure quality and production readiness.
Caylent is an AI-first cloud services company helping organizations modernize technology and move AI into production. We are fully remote with employees across Canada, the US, and Latin America, fostering a culture of curiosity.
Manage Azure and AWS cloud infrastructure, including deployment, maintenance, backups, and disaster recovery.
Administer security, compliance, and enterprise AI services with governance and cost controls.
Collaborate with IT teams to optimize multi-cloud operations and support on-call rotations.
NuvemRx helps community health providers simplify pharmacy operations with scalable software, intelligence, and expert support. As a fast-growing company, NuvemRx values ownership, integrity, and collaboration, holding a high bar because our work directly impacts patient care.