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About Lyra Health:
- Lyra Health is a leading provider of evidence-based mental health care, serving more than 20 million people.
- The company has delivered over 15 million care sessions and published 35+ peer-reviewed studies.
- Lyra's AI-powered platform improves access, clinical effectiveness, and cost efficiency.
About the Role:
- You will be the critical first point of contact for clients beginning their mental health care journey.
- This is a high-volume, performance-driven contact center environment handling calls, emails, and chats.
- You will conduct needs assessments, connect clients to appropriate care, and perform risk triage.
Qualifications & Skills:
- Minimum 1 year of direct customer support or service experience.
- Exceptional writing skills and ability to convey warmth and clarity.
- Experience with Zendesk, Salesforce, or similar tools, and flexibility to work evenings, weekends, and holidays.
Lyra Health
Lyra Health is a leading provider of evidence-based mental health care, serving over 20 million people globally through employer and health plan partnerships. The company delivers high-quality care via an AI-powered platform, backed by extensive peer-reviewed research and proven outcomes.