Care Navigator/Support Coordinator

Role Overview:

• Provide clinical needs assessments to develop action plans and connect members with the right mental health services.
• Act as the first point of contact for members via phone, chat, and email, resolving issues and supporting their care journey.
• Handle crisis situations with clinical judgment, safety planning, and follow-up to ensure member well-being.

What We're Looking For:

• A master's degree in a behavioral health field with licensure as a counselor, social worker, or psychotherapist in a US state.
• At least 2+ years of direct clinical care experience post licensure, with excellent English skills.
• Strong problem-solving abilities, empathy, and comfort navigating multiple computer platforms.

Benefits and Culture:

• Comprehensive benefits start on day one, including Health, Dental, Vision, HSA/FSA, 401(k) match, and no-cost mental health visits.
• Enjoy four to four and a half months of fully paid parental leave, plus a sabbatical after four years.
• Flexible work arrangements and a focus on innovation, with a commitment to transparency and employee growth.

Our Mission:

• Eliminate every barrier to mental health by delivering simple, personal, and integrated care.
• Leverage AI to expand the reach, quality, and humanity of care for over 170 million people worldwide.