Customer Support Specialist

About the Role:

• You'll help clients navigate Grow Therapy with empathy and clarity across live chat, messaging, and phone.
• You'll take ownership of each interaction and work toward complete resolutions while meeting quality and productivity goals.
• You'll collaborate with Product and Support teams to spot recurring issues and drive improvements.

You'd Be a Great Fit If:

• You have at least one year of customer-facing experience and kindness at your core.
• You're naturally curious, ask thoughtful questions, and enjoy solving complex problems.
• You're adaptable, dependable, and thrive in a remote environment.

Compensation and Benefits:

• This is a fully remote hourly role with a compensation rate of $24.04 per hour.
• Full-time employees enjoy medical, dental, vision, life, disability, retirement, equity, and flexible time off.
• Grow offers up to 18 weeks of paid parental leave and a wellness and development stipend.