Troubleshoot and resolve issues for Clients and Therapists via phone and chat.
Assist and educate customers on the Grow Therapy platform to ensure a great experience.
Identify root causes of problems and collaborate with Product teams to improve the platform.
Grow Therapy is a mental health care platform that connects patients, therapists, and insurance payors to make quality care accessible. Founded in 2020, it has raised over $328M and reached a $3B valuation, with a mission-driven, fast-paced culture.
Respond promptly to customer inquiries via phone, email, and text while maintaining a positive and empathetic attitude.
Resolve customer complaints, issue refunds, process reshipments, and escalate questions to the appropriate department.
Keep detailed records of interactions and collaborate with team members to ensure high levels of customer satisfaction.
Dr. Berg Nutritionals is a health and wellness company focused on addressing the root causes of health concerns through education, premium supplements, and holistic practices like the Healthy Keto® diet. The company is globally recognized with a social media presence of over 49 million followers and offers a fast-paced, innovative, and growth-oriented work culture.
Handle 20–40 inbound support calls and tickets daily from hospice organizations and pharmacies.
Assist physicians with e-prescribing setup, troubleshoot technical issues, and provide proactive guidance.
Partner with Client Success and Sales teams to drive satisfaction, retention, and support quality.
A healthcare software company focused on connecting care teams and reducing medication delays. It is a growing, remote-first organization with a collaborative, mission-driven culture and AI-enabled tools.
Provide empathetic, solutions-oriented support to families via phone, email, and chat during evenings and weekends.
Guide members to mental health resources (EAP) and critical resources for urgent shelter, food, or crisis situations.
Verify member eligibility, document interactions in the CRM, and meet daily/weekly KPIs including service level and satisfaction scores.
Care.com is a consumer tech company on a mission to help families find and manage high-quality care for loved ones. Available in more than 20 countries, we are the world's leading care platform with a culture that reflects our own experiences as caregivers.
Convert high-intent inbound calls, referral callbacks, and web leads into scheduled first visits with warmth and urgency.
Support established patients by resolving simple requests and routing them to the right team quickly and accurately.
Grow through coaching, call audits, and performance feedback while documenting every interaction with clear next steps.
Geode Health is a rapidly growing national provider of outpatient mental health services focused on making care accessible, affordable, and effective. The company is backed by KKR and emphasizes a supportive clinical community, professional development, and a mission-driven culture.
Provide exceptional customer care, catching coverage gaps, discounts, and renewal issues.
Answer inbound calls and process service requests for vehicles, drivers, lienholders, and policy documents.
Solve customer inquiries effectively and share feedback to improve the product.
Jerry.ai is building the first AI-powered advisor to help people manage their car and home ownership journey. The company has reached 5M+ customers, raised $240M+, and achieved profitability in 2024, with a remote-first, collaborative culture.
Serve as the escalation point and subject matter resource for complex customer service issues across multiple channels.
Coach and mentor the customer service team, coordinate workflow, and assist with team administration.
Investigate and resolve customer inquiries, identify root causes, and collaborate with service partners to ensure satisfaction.
PNC is a diversified financial services company offering banking, lending, and investment services to customers and communities. With a history spanning nearly 160 years, it fosters an inclusive workplace culture focused on customer experience and smart risk management.
Handle inbound calls and chats about benefit amounts, plan benefits, and claims.
Resolve member issues with empathy, accuracy, and a positive attitude.
Build rapport by listening carefully and meeting members where they are.
Sidecar Health is redefining health insurance by making excellent healthcare affordable and accessible for everyone. They are a mission-driven startup with a diverse team of professionals from tech, policy, and healthcare backgrounds.
Provide world-class front-line support to customers and partners via phone, online channels, and events.
Manage certification exams, surveys, courseware distribution, and LMS updates with meticulous attention to detail.
Collaborate with internal teams to improve customer experience and continuously act on feedback.
Scaled Agile, Inc. is a global training and enablement platform helping enterprises adopt agile practices and AI-driven work. They have trained over 2 million professionals through 400+ partners and offer a fun, collaborative team culture.
Respond to client inquiries via email, phone, and chat with professionalism and empathy.
Document interactions in CRM and collaborate with HR, Operations, and Technical Support to resolve concerns.
Identify opportunities to improve processes and client satisfaction.
Sutherland Breezy is a fully remote, people-first organization that combines client support with remote work. They build exceptional teams in a culture of trust, inclusion, and professional growth.
Become an expert in all things Hinge Health, including solutions to common member challenges and troubleshooting techniques
Strengthen the members’ relationship with Hinge Health by interacting with them in a friendly, yet professional manner while providing best-in-class support, answering questions and providing solutions in a timely, efficient manner across email, phone, and chat
Ensure prompt and clear communication for Members while conveying warmth and empathy
Hinge Health uses AI-powered technology to deliver healthcare for musculoskeletal and other conditions. It serves over 25 million people through partnerships with more than 2,900 employers and health plans, and has offices in San Francisco, Montreal, and Bangalore.
Provide outstanding customer service to families over the phone.
Accurately enter patient registration information and schedule initial appointments.
Coordinate information between referring physicians, insurance companies, and treatment clinics.
Cranial Technologies is the only company in the world dedicated to researching and treating plagiocephaly, commonly known as flat head syndrome. With over 500,000 babies successfully treated, we are the leader in pediatric cranial shaping orthoses and a rapidly growing team.
Serve as first point of contact delivering exemplary service to members and providers via messaging, phone, and live chat.
Apply deep product and benefits knowledge to resolve escalations and support QA, bug triage, and emerging workflows.
Mentor junior associates and contribute to service recovery and Voice of the Customer feedback loops.
Maven Clinic is the world's largest virtual clinic for women and families, partnering with employers and health plans on family health programs. The company has raised $425M+ and is an award-winning workplace with a mission-driven culture.
Serve as the primary non-clinical contact for members, providing timely and empathetic assistance via phone, email, and other channels.
Explain healthcare benefits and programs, coordinate appointments, and manage cases from intake through resolution.
Collaborate with clinical teams and providers to remove barriers to care and ensure a seamless healthcare journey.
The company provides healthcare navigation and member support services, helping members access essential healthcare services. The culture emphasizes customer service, remote work, and professional development in a technology-driven healthcare environment.
Process credit card payments and document call details, account inquiries, and actions taken.
Deliver friendly, professional service while handling sensitive billing questions.
Five Star Solutions provides customer service and medical billing support, helping patients navigate their billing questions with care. The company values diversity and is committed to a professional, diverse workforce, offering equal opportunity employment.
Serve as first point of contact for patient and customer inquiries, resolve issues.
Schedule appointments, verify insurance, and maintain records.
Coordinate with clinical teams, route urgent calls, and support navigation.
A patient-focused healthcare organization dedicated to simplifying access to care. The team provides comprehensive training and development in a supportive, fast-paced culture.
Serve as the primary point of contact for callers with a warm, professional presence.
Manage scheduling, gather client information, and route calls to the right teams.
Work fully remotely using RingCentral, Google Workspace, and client management platforms.
The company provides professional client support and administrative services through a fully remote team. It fosters a collaborative, distributed culture focused on warm communication and long-term career growth.
Provides exceptional customer service and engagement via telephone.
Identifies customer needs and assists them with healthcare related issues through outreach programs.
Researches, identifies, and solves problems while verifying eligibility and placing call backs as required.
Carenet Health is a healthcare services company that provides customer engagement and support solutions for health plans and members. The company fosters a collaborative, innovative culture focused on empowering team growth through trust, opportunity, and accountability.
Triage incoming phone calls from members and pharmacies with professional etiquette.
Identify, document, and escalate member and pharmacy concerns to appropriate teams.
Ensure first-call resolution and exceptional customer care with genuine compassion.
Judi Health is a health technology company providing benefit administration solutions to employers, unions, health plans, and government entities. We are an intelligence platform powering benefits plans for millions of Americans, delivering the healthcare we all deserve.
Provide world-class customer support to patients and advocates via phone, email, and chat.
Troubleshoot and resolve client inquiries with empathy and creative problem-solving.
Gather and track feedback to improve the Solace platform and client experience.
Solace is a healthcare advocacy company that pairs patients with expert advocates to navigate the complex U.S. healthcare system. It is a Series C startup founded in 2022 with a lean, mission-driven U.S. team and an intense culture focused on redefining healthcare.