Customer Service Representative

About the Role:

• Support customers with billing, shipping, refunds, and order-related questions for Dr. Berg products and services.
• Work fully remotely and communicate through CRM software, phone, email, and text messaging.
• Maintain composure and empathy when handling stressed or upset customers.

Qualifications:

• 2+ years of remote online customer support experience.
• Proficiency in CRM software such as ZenDesk or Gorgias and Microsoft Office tools.
• Fluent in English with excellent written and verbal communication skills; additional languages are a plus.

Work Environment:

• Fully remote team with a strong emphasis on work-life balance.
• Requires a quiet, distraction-free workspace with reliable high-speed internet and an up-to-date computer.
• Training hours are Monday-Friday 9 a.m.-6 p.m. ET for about 4 weeks; regular hours are Saturday-Wednesday 9 a.m.-6 p.m. ET.

Compensation & Benefits:

• Pay range is $20-$25 per hour, with comprehensive medical, dental, and vision insurance (80% company-paid).
• Benefit package includes 80 hours of vacation after one year, 40 personal days, 7 paid holidays, a paid gym membership, and a 50% product discount.