Source Job

• Serve as the primary non-clinical contact for members, providing timely and empathetic assistance via phone, email, and other channels.
• Explain healthcare benefits and programs, coordinate appointments, and manage cases from intake through resolution.
• Collaborate with clinical teams and providers to remove barriers to care and ensure a seamless healthcare journey.

The company provides healthcare navigation and member support services, helping members access essential healthcare services. The culture emphasizes customer service, remote work, and professional development in a technology-driven healthcare environment.

• Handle inbound calls and chats about benefit amounts, plan benefits, and claims.
• Resolve member issues with empathy, accuracy, and a positive attitude.
• Build rapport by listening carefully and meeting members where they are.

Sidecar Health is redefining health insurance by making excellent healthcare affordable and accessible for everyone. They are a mission-driven startup with a diverse team of professionals from tech, policy, and healthcare backgrounds.

• Serve as first point of contact delivering exemplary service to members and providers via messaging, phone, and live chat.
• Apply deep product and benefits knowledge to resolve escalations and support QA, bug triage, and emerging workflows.
• Mentor junior associates and contribute to service recovery and Voice of the Customer feedback loops.

Maven Clinic is the world's largest virtual clinic for women and families, partnering with employers and health plans on family health programs. The company has raised $425M+ and is an award-winning workplace with a mission-driven culture.

• Support clients and providers across live chat, messaging, and phone with empathy and professionalism
• Solve complex issues around insurance, billing, and platform navigation while balancing quality and efficiency
• Collaborate with teammates to identify recurring challenges and improve the support experience

Grow Therapy is a mental health platform that connects providers, insurance payors, and patients through a three-sided marketplace. Backed by over $328M in funding and a $3B valuation, the company fosters an ambitious, kind, and ownership-driven culture focused on making care accessible.

• Provides exceptional customer service and engagement via telephone.
• Identifies customer needs and assists them with healthcare related issues through outreach programs.
• Researches, identifies, and solves problems while verifying eligibility and placing call backs as required.

Carenet Health is a healthcare services company that provides customer engagement and support solutions for health plans and members. The company fosters a collaborative, innovative culture focused on empowering team growth through trust, opportunity, and accountability.

• Triage incoming phone calls from members and pharmacies with professional etiquette.
• Identify, document, and escalate member and pharmacy concerns to appropriate teams.
• Ensure first-call resolution and exceptional customer care with genuine compassion.

Judi Health is a health technology company providing benefit administration solutions to employers, unions, health plans, and government entities. We are an intelligence platform powering benefits plans for millions of Americans, delivering the healthcare we all deserve.

• Resolve complex issues impacting providers and members as a subject matter expert.
• Manage a queue of assigned cases and communicate via calls, messages, and email.
• Collaborate with production teams to improve the member and provider experience.

Oscar is a health insurance company built around a full stack technology platform and a focus on serving members. Founded in 2012, it fosters an inclusive culture where employees feel connected across remote work.

• Provide world-class customer service to members and providers by phone in a call center environment.
• Resolve claims, benefits, eligibility, and provider network inquiries with one-call resolution.
• Document calls, follow up on issues, and support team accountability for service performance.

University of Utah Health is an integrated academic healthcare system with five hospitals, eleven community health centers, and a health plan serving over 200,000 members. It is nationally ranked for research and quality, with over 2 million patient visits annually and a culture of collaboration, excellence, and respect.

• Handle inbound calls and chats from members with questions about their Benefit Amount and plan benefits.
• Resolve member issues and complaints with empathy, accuracy, and a positive attitude.
• Build rapport with members by listening carefully and meeting them where they are.

Sidecar Health is redefining health insurance to make excellent healthcare affordable and accessible for everyone. Their team consists of passionate individuals from backgrounds including tech leaders, policy makers, and healthcare professionals, all driven to fix a broken system.

• Provide exceptional customer care, catching coverage gaps, discounts, and renewal issues.
• Answer inbound calls and process service requests for vehicles, drivers, lienholders, and policy documents.
• Solve customer inquiries effectively and share feedback to improve the product.

Jerry.ai is building the first AI-powered advisor to help people manage their car and home ownership journey. The company has reached 5M+ customers, raised $240M+, and achieved profitability in 2024, with a remote-first, collaborative culture.

• Convert high-intent inbound calls, referral callbacks, and web leads into scheduled first visits with warmth and urgency.
• Support established patients by resolving simple requests and routing them to the right team quickly and accurately.
• Grow through coaching, call audits, and performance feedback while documenting every interaction with clear next steps.

Geode Health is a rapidly growing national provider of outpatient mental health services focused on making care accessible, affordable, and effective. The company is backed by KKR and emphasizes a supportive clinical community, professional development, and a mission-driven culture.

• Provide empathetic inbound and outbound support for at-home testing workflows, including account setup, sample collection, and results access.
• Troubleshoot platform navigation, MFA, and portal access while documenting interactions in Salesforce.
• Collaborate with clinical teams and help improve standard operating procedures to enhance member experience.

Fuze Health is a digital health company that connects patients with care providers and treatments via at-home testing and pharmacy. It unites LetsGetChecked, Truepill, and Alto Pharmacy in a growing healthcare platform.

• Serve as the primary point of contact for members through onboarding, ensuring they successfully establish their businesses.
• Assist members with tax, accounting, payroll, and U.S. corporate structure questions using cross-functional resources.
• Proactively send updates on key milestones and identify opportunities to improve the onboarding process.

Collective is a technology platform and team of trusted advisors helping businesses-of-one with incorporation, accounting, bookkeeping, and taxes. Backed by prominent investors, the company empowers self-employed people to focus on their passion, not paperwork.

• Handle 20–40 inbound support calls and tickets daily from hospice organizations and pharmacies.
• Assist physicians with e-prescribing setup, troubleshoot technical issues, and provide proactive guidance.
• Partner with Client Success and Sales teams to drive satisfaction, retention, and support quality.

A healthcare software company focused on connecting care teams and reducing medication delays. It is a growing, remote-first organization with a collaborative, mission-driven culture and AI-enabled tools.

• Serve as first point of contact for patient and customer inquiries, resolve issues.
• Schedule appointments, verify insurance, and maintain records.
• Coordinate with clinical teams, route urgent calls, and support navigation.

A patient-focused healthcare organization dedicated to simplifying access to care. The team provides comprehensive training and development in a supportive, fast-paced culture.

• Provide outstanding customer service to families over the phone.
• Accurately enter patient registration information and schedule initial appointments.
• Coordinate information between referring physicians, insurance companies, and treatment clinics.

Cranial Technologies is the only company in the world dedicated to researching and treating plagiocephaly, commonly known as flat head syndrome. With over 500,000 babies successfully treated, we are the leader in pediatric cranial shaping orthoses and a rapidly growing team.

• Resolve patient and insurance issues by taking phone calls, answering voicemails, and working with walk-in patients.
• Verify account balances, process payments and refunds, and fully document account activity in the patient accounting system.
• Collaborate with team members for account resolution and handle 95% of calls in the Customer Service Call Center queue.

Vail Health is a mountain healthcare system in Vail, Colorado, with a state-of-the-art 56-bed hospital. It focuses on exceptional patient care and offers a supportive culture with comprehensive benefits.

• Handle inbound participant calls and emails with professionalism.
• Resolve retirement benefit payment issues accurately.
• Document cases and manage inquiries in Salesforce.

They support retirement plan participants with distribution and account inquiries. The work environment is fast-paced, customer-focused, and team-oriented.

• Provide support through inbound call handling, verifying caller identity, and assisting patients with refund initiative inquiries.
• Respond to patient inquiries using approved scripts and workflows, accurately documenting interactions in designated systems.
• Work in a fast-paced, structured environment with no outbound calling, sales, or payment collection, focusing on delivering a positive customer experience.

Savista is a national leader in healthcare revenue cycle management, partnering with hospitals and health systems for more than 30 years. With a highly trained workforce and clients across the US, they foster a supportive, inclusive culture where colleagues are empowered to make a meaningful impact.

• Work with members, brokers, providers, and vendors through multiple channels.
• Manage assigned caseloads, maintaining service delivery, productivity, and quality expectations.
• Monitor and track assigned work-in-progress issues and escalate to ensure appropriate turnaround times.

We are a health insurance company built around a full stack technology platform and a relentless focus on serving members. We started in 2012 to create the kind of health insurance company we would want for ourselves.