Source Job

• Resolve patient and insurance issues by taking phone calls, answering voicemails, and working with walk-in patients.
• Verify account balances, process payments and refunds, and fully document account activity in the patient accounting system.
• Collaborate with team members for account resolution and handle 95% of calls in the Customer Service Call Center queue.

Vail Health is a mountain healthcare system in Vail, Colorado, with a state-of-the-art 56-bed hospital. It focuses on exceptional patient care and offers a supportive culture with comprehensive benefits.

• Answer inbound patient calls in a high-volume call center environment, assisting with billing questions.
• Process payments, set up payment plans, and escalate unresolved issues to the AR team.
• Build rapport with patients through courteous communication and active listening.

Upstream Rehabilitation is the largest dedicated provider of outpatient physical and occupational therapy services in the US. With over 1,200 locations, 26 brand partners, and 8,000 employees, they foster an inclusive workplace and are committed to delivering remarkable experiences.

• Serve as primary point of contact for clients, managing inbound/outbound communications with professional excellence.
• Resolve inquiries via phone, email, chat, or social media, de-escalating issues and escalating when necessary.
• Track call information for auditing and reporting, and upsell if required.

TP is a leading global provider of digital business services, partnering with prominent brands to optimize operations through advanced technology and sustainable practices. With a global workforce of 500,000 across 300 languages, TP fosters a culture of inclusion, diversity, and career growth.

• Handle inbound and outbound calls and respond to customer inquiries via text and email.
• Manage and update customer cases, documenting all interactions accurately.
• Resolve routine issues at first contact and escalate complex cases as needed.

Five Star Solutions provides customer support and business process services. The company values diversity and is committed to maintaining a professional workforce while delivering the best service possible to its customers.

• Connect with customers via phone, email, chat, or social media to resolve their questions or concerns.
• Calmly resolve and de-escalate any issues while escalating interactions when necessary.
• Track all call-related information for auditing and reporting purposes.

TP is a leading global provider of digital business services, partnering with prominent brands to optimize operations through technology and sustainable practices. With a global workforce of 500,000 across 300 languages, we are committed to being a force for good in communities and for our clients.

• Handle high-volume inbound calls to schedule appointments and present offers.
• Overcome patient objections and use product knowledge to showcase dental solutions.
• Manage sensitive information and consistently meet key performance indicators.

North American Dental Group (NADG) uses its individuality and expertise to work with partnered dental offices to provide best-in-class patient care. The company's guiding principle is empathy, and it focuses on putting every patient first, every visit.

• Address client employee insurance concerns, answer benefit-related questions, and assist with claims resolution.
• Maintain detailed records in Salesforce and generate client analysis reports as needed.
• Monitor resolution timelines to ensure benefit issues and claims are closed within the designated timeframe.

Foundation Risk Partners is an insurance brokerage and consulting firm, one of the fastest growing in the US, hiring for its Corporate Synergies team. The company offers a comprehensive benefits package and values exceptional customer service and collaboration.

• Serve as the first point of contact for patients, scheduling appointments and coordinating referrals.
• Verify insurance and demographic information, ensuring accuracy and compliance.
• Document interactions in electronic medical records and escalate complex issues appropriately.

This role is posted on behalf of a partner company, and managed through Jobgether's AI-powered matching process. The company is a healthcare support provider that values compassion and efficiency in patient access services.

• Serves as the primary point of contact for members and providers, managing inbound and outbound calls and emails with professionalism.
• Researches and resolves inquiries on benefits, eligibility, claims, and billing to ensure first-contact resolution and meet department metrics.
• Supports escalation intake, collaborates with internal teams, and assists members with portal navigation to promote digital self-sufficiency.

Evry Health is on a mission to bring humanity to health insurance with high-technology health plans. It is the major medical division of Globe Life, which has 16.8 million policies in force, over 3,000 corporate employees, and an A (Excellent) rating from A.M. Best for 45+ years.

• Provide timely and accurate support to participants and clients regarding eligibility, benefits, claims, and plan inquiries via phone and email.
• Document all customer interactions and navigate multiple systems while maintaining HIPAA confidentiality.
• Educate members on self-service options and contribute to a positive, team-oriented environment.

Point C is a national third-party administrator that delivers customized self-funded benefit programs and innovative cost containment solutions. It is a mission-driven company with a collaborative culture focused on innovation, inclusion, and partnership.

• Assists customers with transportation questions and concerns
• Schedules, modifies, and cancels reservations as requested
• Obtains and documents details of customer complaints and concerns

Modivcare facilitates non-emergency medical transportation and personal and home care to connect people with care. The company values service-oriented work and offers a comprehensive benefits package.

• Provide professional and timely service to internal and external customers regarding benefit administration.
• Resolve benefit service issues with internal staff and outside vendors.
• Perform monthly reconciliation of Carrier invoices to report to customers.

OneSource Virtual (OSV) works exclusively with Workday customers to automate payroll, taxes, earned wage access, accounts payable, and benefits. With over 1,500 customers and 92% retention, OSV offers a values-based culture and professional development.

• Act as the primary point of contact for patients and providers, handling questions, scheduling, and documentation with empathy and professionalism.
• Resolve patient and provider issues, escalate complex concerns, and coordinate care activities to ensure seamless support.
• Track data and trends from support interactions to improve processes and serve as the voice of the patient.

Seven Starling is a leading virtual provider of women's behavioral health services supporting every stage of motherhood. They partner with OBGYN clinics and health plans across the country, and their culture values compassionate care and operational excellence.

• Answer inbound calls and make outbound calls to create sales opportunities for the retail sales team.
• Qualify customers for the reverse mortgage program using scripted guidelines and transfer interested leads.
• Update the sales CRM with notes and schedule follow-up appointments to maintain the pipeline.

Longbridge Financial provides home equity solutions for seniors, helping them access their home equity for retirement. With an "Excellent" Trustpilot rating and over a thousand testimonials, they've been named a Great Place to Work three years running, fostering a supportive and growth-oriented culture.

• Triage incoming phone calls from members and pharmacies with professional etiquette.
• Identify, document, and escalate member and pharmacy concerns to appropriate teams.
• Ensure first-call resolution and exceptional customer care with genuine compassion.

Judi Health is a health technology company providing benefit administration solutions to employers, unions, health plans, and government entities. We are an intelligence platform powering benefits plans for millions of Americans, delivering the healthcare we all deserve.

• Manage patient intake processes by scheduling, rescheduling, and canceling appointments.
• Verify and update patient demographics, insurance eligibility, and collect payments.
• Process referrals and authorizations while responding to patient inquiries with professional communication.

A comprehensive healthcare network serving the Puget Sound region with a full spectrum of health care services, from routine wellness to complex disease management. It includes 10 hospitals and nearly 300 care sites, fostering a culture of compassionate care and shared purpose.

• Provide empathetic, accurate, and efficient support to patients via email and phone.
• Manage high volume of interactions while meeting quality and productivity metrics.
• Escalate clinical, operational, or technical issues appropriately and maintain accurate documentation.

Ro is a direct-to-patient healthcare company offering telehealth, labs, and pharmacy services nationwide. Since 2017, it has helped millions of patients and is consistently recognized as a top workplace in healthcare, earning numerous honors from Fortune and Great Place to Work.

• Handle inbound calls efficiently, schedule/reschedule appointments, and complete daily administrative tasks for the Call Center support team.
• Provide excellent customer service with a professional, confidential work ethic and knowledge of HIPAA regulations.
• Work remotely from approved states (PA, MD, VA, DC, FL, GA) with reliable internet and a quiet dedicated space.

Vision Innovation Partners exists to protect and restore vision. The company offers a culture centered on its Shared Values – PATIENTS, with opportunities for growth and development.

• Serve as the first point of contact, greeting patients and handling inbound calls.
• Verify insurance, update demographics, and register patients in EMR (EPIC).
• Document patient concerns, triage messages, and escalate emergent issues promptly.

U.S. Urology Partners provides urology and specialty services, including surgery and cancer treatment. It has over 50 offices across the East Coast and Midwest, with values of compassion, collaboration, respect, and accountability.

• Serve as the primary point of contact for members seeking legal help across phone, chat, and digital channels.
• Conduct detailed intake interviews, verify information, and accurately document cases in CRM systems.
• Coordinate attorney consultations and keep members updated as cases move toward resolution.

This partner company provides legal assistance services to members, coordinating intake, referrals, and case management. They foster a structured, fast-paced culture focused on professionalism, confidentiality, and service excellence.