Customer Service Representative 1

Why You’ll Love This Role:

• Play a key role in helping patients understand their accounts, refund status, and next steps.
• Focus entirely on assisting patients with no outbound calling, sales, or payment collection.
• Gain valuable experience in healthcare customer service and revenue cycle operations.

What You’ll Do:

• Provide support through inbound call handling, verifying caller identity per procedures.
• Assist callers with refund initiative purpose, status, and next steps using approved scripts.
• Accurately document all call interactions in designated systems.

What We’re Looking For:

• High school diploma and 1+ year customer service experience, preferably in call center or healthcare.
• Strong verbal communication and ability to follow scripts and workflows with accuracy.
• Attention to detail and basic computer proficiency with multiple systems.

What We Offer:

• Comprehensive benefits including medical, dental, vision, HSA, FSA, and various insurance options.
• Wealth benefits: 401(k) with company match, company HSA contributions, and financial planners.
• Generous PTO: 17 days, 9 paid holidays, 40 hours paid volunteer time, plus wellness benefits like Calm Premium and EAP.