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Role Overview:
- Provide exceptional customer support to patients via phone in a remote call center.
- Handle billing, insurance, and payment inquiries with professionalism and empathy.
Key Responsibilities:
- Manage high-volume inbound calls while maintaining accuracy and discretion.
- Process payments and set up payment plans as needed.
- Collaborate with the Accounts Receivable team to resolve complex issues.
Qualifications:
- High school diploma or equivalent; call center or medical billing experience preferred.
- Strong active listening, communication, and multitasking abilities.
- Proficiency in Microsoft Office and a quiet HIPAA-compliant workspace.
Benefits:
- Annual paid Charity Day and generous PTO.
- 100% employer-paid medical insurance option available.
- Dental, vision, and 401(k) with company match.
Upstream Rehabilitation
Upstream Rehabilitation is the largest dedicated provider of outpatient physical and occupational therapy services in the US. With over 1,200 locations, 26 brand partners, and 8,000 employees, they foster an inclusive workplace and are committed to delivering remarkable experiences.