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Responsibilities:
- Build and configure DTMF IVR menus, call flows, and routing on Google CCAI Platform.
- Integrate with CRM systems, virtual agents, and agent desktop components.
- Develop test cases, support UAT, and maintain technical documentation.
Qualifications:
- 5+ years of experience with cloud contact center or CCaaS platforms.
- 2+ years of hands-on experience with Google CCAIP.
- Strong understanding of DTMF IVR, routing, and integrations.
Benefits:
- Competitive pay and benefits including health insurance and relocation.
- Remote work culture with professional development opportunities.
- Multicultural environment with global impact and growth mindset.
Miratech
Miratech is a global IT services and consulting company that helps enterprises with digital transformation. It retains nearly 1000 professionals across 25+ countries and is known for its 'Relentless Performance' culture with a 99% project success rate.