Build and configure DTMF IVR menu trees and call flows on Google Cloud CCAIP using queue hierarchy and routing rules.
Integrate CRM connectors, virtual agent handoff, and CCAIP APIs while testing every menu path and supporting UAT.
Produce configuration documentation, call flow diagrams, and runbooks, following client change control and production processes.
Miratech is a global IT services and consulting company helping enterprises with digital transformation. With nearly 1,000 professionals across 25 countries, it is a values-driven organization known for a Relentless Performance culture and a 99% engagement success rate.
Lead design, development, and implementation of Genesys routing projects on the Genesys Engage Platform.
Write and review secure, high-quality production code while troubleshooting and debugging across project life cycles.
Collaborate with team members and deliver knowledge transfer sessions to enhance understanding of Genesys technologies.
Miratech is a global IT services and consulting company that helps visionaries change the world through digital transformation. With nearly 1,000 full-time professionals and a culture of Relentless Performance, they maintain a 99% project success rate.
Design and implement NICE CXOne routing solutions and IVR applications for a global healthcare client.
Coordinate release planning, development, testing, and deployment of IVR enhancements across multiple agencies.
Provide technical support, troubleshoot complex issues, and collaborate with cross-functional teams to optimize customer journeys.
Miratech is a global IT services and consulting company that helps visionaries change the world by supporting digital transformation for large enterprises. With over 1,000 professionals across 25 countries, the company is values-driven and boasts a 99% project success rate since 1989.
Serve as Miratech's senior AI advisor to client executives, defining vendor-neutral AI strategies and roadmaps for contact centers.
Lead AI readiness and maturity assessments, build business cases and ROI models, and partner with delivery teams to turn strategy into clear requirements.
Design live demos, prototypes, and workshops, and represent Miratech on contact center AI through client briefings and events.
Miratech is a global IT services and consulting company that supports digital transformation for some of the world's largest enterprises. With nearly 1,000 full-time professionals across 25+ countries, it has a culture of Relentless Performance and a 99% project success rate.
Lead migration of digital contact center workloads from Genesys and LivePerson to Amazon Connect.
Design and implement chat, chatbot, SMS, email, and WhatsApp solutions using Amazon Connect and AWS services.
Develop and integrate custom chat widgets with JWT authentication and collaborate on GenAI-powered solutions.
Miratech is a global IT services and consulting company that supports digital transformation for large enterprises. With nearly 1,000 full-time professionals across 25 countries, it maintains a culture of Relentless Performance and a 99% project success rate.
Lead the redesign of legacy IVR systems into modern, conversational voice experiences.
Design end-to-end voice journeys, intent models, and error recovery strategies.
Collaborate with product, engineering, and operations teams to optimize customer interactions.
Miratech is a global IT services and consulting company that helps visionaries change the world through digital transformation. With nearly 1,000 full-time professionals across 25 countries, they maintain a values-driven culture of Relentless Performance and a 99% project success rate.
Serve as the primary point of contact for key client accounts, building and maintaining strong relationships.
Handle onboarding of multiple clients simultaneously while understanding their technical requirements.
Collaborate with internal teams to address client needs and identify upselling opportunities.
Level AI revolutionizes customer engagement by transforming contact centers into strategic assets with its AI-native platform. Founded in 2019, this Series C startup headquartered in Mountain View, California, is consistently updated with the latest AI innovations.