Lead migration of digital contact center workloads from Genesys and LivePerson to Amazon Connect.
Design and implement chat, chatbot, SMS, email, and WhatsApp solutions using Amazon Connect and AWS services.
Develop and integrate custom chat widgets with JWT authentication and collaborate on GenAI-powered solutions.
Miratech is a global IT services and consulting company that supports digital transformation for large enterprises. With nearly 1,000 full-time professionals across 25 countries, it maintains a culture of Relentless Performance and a 99% project success rate.
Design and build the next-generation interaction routing platform for enterprise-scale contact center operations.
Implement intelligent routing algorithms based on skills, priorities, capacity, and business rules.
Develop high-availability, scalable Java and Spring Boot services and APIs for real-time interaction distribution.
Miratech is a global IT services and consulting company that helps enterprises and startups drive digital transformation. With nearly 1,000 full-time professionals and a culture of Relentless Performance, it achieves a 99% project success rate and operates in over 25 countries.
Design and implement NICE CXOne routing solutions and IVR applications for a global healthcare client.
Coordinate release planning, development, testing, and deployment of IVR enhancements across multiple agencies.
Provide technical support, troubleshoot complex issues, and collaborate with cross-functional teams to optimize customer journeys.
Miratech is a global IT services and consulting company that helps visionaries change the world by supporting digital transformation for large enterprises. With over 1,000 professionals across 25 countries, the company is values-driven and boasts a 99% project success rate since 1989.
Lead and coordinate new Voice, Chat, SMS, and Video infrastructure deployments
Provide high-level operational support and resolve escalated incidents
Monitor infrastructure capacity and ensure compliance with change management policies.
Vibrant Emotional Health delivers mental health support and services through technology-enabled platforms and community programs. For over 50 years, they have been dedicated to making emotional wellness a reality for everyone.
Support and maintain AWS-based CCaaS and contact center environments to ensure high availability and reliability.
Monitor, troubleshoot, and resolve production issues using observability tools such as Splunk and Zabbix.
Collaborate with developers and platform owners to enforce logging standards, monitoring best practices, and root cause analysis.
Miratech is a global IT services and consulting company that helps enterprises and start-ups innovate and transform digitally. With nearly 1,000 professionals across 25 countries, it maintains a values-driven culture of 'Relentless Performance' and a 99% project success rate.