Lead design, development, and implementation of Genesys routing projects on the Genesys Engage Platform.
Write and review secure, high-quality production code while troubleshooting and debugging across project life cycles.
Collaborate with team members and deliver knowledge transfer sessions to enhance understanding of Genesys technologies.
Miratech is a global IT services and consulting company that helps visionaries change the world through digital transformation. With nearly 1,000 full-time professionals and a culture of Relentless Performance, they maintain a 99% project success rate.
Support and maintain AWS-based CCaaS and contact center environments to ensure high availability and reliability.
Monitor, troubleshoot, and resolve production issues using observability tools such as Splunk and Zabbix.
Collaborate with developers and platform owners to enforce logging standards, monitoring best practices, and root cause analysis.
Miratech is a global IT services and consulting company that helps enterprises and start-ups innovate and transform digitally. With nearly 1,000 professionals across 25 countries, it maintains a values-driven culture of 'Relentless Performance' and a 99% project success rate.
Design and implement secure, scalable AWS architectures aligned with the Well-Architected Framework, owning technical delivery from discovery to go-live.
Lead end-to-end migrations, Kubernetes and container adoption, and integration of AI/ML and Generative AI into enterprise environments.
Act as a client-facing advisory leader, translating business needs into technical roadmaps while mentoring engineers and communicating with executives.
Brazil Security & IT is a cloud consulting firm specializing in AWS architecture, migrations, and modernization for enterprise clients. As a partner-led organization, it values technical leadership, strong communication, and client-facing advisory.
Lead product discovery and development of Conversational AI experiences at BMO Virtual Connect, including Natural Language IVR.
Partner with technology, analytics, design, risk, and business leaders to deliver scalable, responsible, enterprise-grade AI.
Provide subject matter expertise, manage initiatives, and support strategic planning for conversational AI.
BMO is a leading North American bank providing personal and commercial banking, wealth management, and investment services to over 12 million customers. As the 8th largest bank on the continent, BMO fosters an inclusive, equitable, and accessible workplace focused on innovation and community impact.
Design and implement NICE CXOne routing solutions and IVR applications for a global healthcare client.
Coordinate release planning, development, testing, and deployment of IVR enhancements across multiple agencies.
Provide technical support, troubleshoot complex issues, and collaborate with cross-functional teams to optimize customer journeys.
Miratech is a global IT services and consulting company that helps visionaries change the world by supporting digital transformation for large enterprises. With over 1,000 professionals across 25 countries, the company is values-driven and boasts a 99% project success rate since 1989.