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The Mission:

  • Design and execute test strategies for Amazon Connect implementations including contact flows, IVR, and AI agents.
  • Build and maintain manual and automated test suites using Playwright, Cypress, and Selenium.

Your Assignment:

  • Validate legacy-to-Connect migrations and ensure production readiness through cutover validation and monitoring verification.
  • Partner with engineers to shift quality left and run UAT sessions with customer stakeholders.

Your Qualifications:

  • 8+ years of QA/test engineering experience with 3+ years in contact center or IVR testing.
  • Proficiency with automated testing frameworks and serverless AWS architectures.

Benefits:

  • 100% remote work and flexible PTO.
  • Medical insurance and professional development stipends.

Caylent

Caylent is an AI-first cloud services company helping organizations modernize technology and move AI into production. We are fully remote with employees across Canada, the US, and Latin America, fostering a culture of curiosity.

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