Ensure quality and reliability of contact center solutions across multiple channels.
Test IVR and chat workflows to deliver exceptional customer experiences.
Develop expertise in contact center technologies with AWS services.

Your Assignment:

Execute comprehensive test plans for IVR, chat, email, and Amazon Connect flows.
Validate integrations with CRM, knowledge bases, and third-party applications.
Perform regression, usability, and edge-case testing for system updates.

Collaboration & Continuous Improvement:

Work with development teams to understand implementations and testing needs.
Align test coverage with business requirements alongside business analysts.
Support UAT coordination, production validation, and post-implementation monitoring.

Preferred Qualifications:

0-2 years of software testing or quality assurance experience.
Basic understanding of QA methodologies and strong problem-solving skills.
Excellent communication and adaptability in a fast-paced environment.

Caylent

Caylent is an AI-first cloud services company that helps organizations modernize technology and move AI into production using AWS and Anthropic's Claude platform. It is a fully remote global company with employees across Canada, the United States, and Latin America, fostering a culture of technological curiosity and inclusion.

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